Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
Read more about this company
IB Operations Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldBanking 
Principle Accountabilities
- Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit Interest rates and general exchange rate information.
- Deal with customers’ general account queries, arrange inter account transfers and order statements.
- Arrange for ordering of cheque books and paying in books, including any customized Stationery.
- Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.
- Co-ordinate set up, amendment and cancellation of regular payments instructions
- Deal with inward and outward payments (including obtaining necessary customer Authorities).
- Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centers
- Act as principal point of contact in the unit when the Manager is away
- Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system.
- Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
- Champion a culture of operational excellence to deliver ever- improving performance standards to IB customers
- Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelines
- Identify cross-sell opportunities within managed customers
Key Competencies and Skills
- Builds networks and maintains strong relationships
- Good negotiation skills
- Able to listen keenly
- Pleasant and able to relate well in diverse social set ups and teams
- Upholds high standard of Professionalism, integrity and respect for others
Minimum Qualifications, Knowledge and Experience
- Bachelor’s degree in Commerce/Business-related field.
- Good analytical skills
- Knowledge of Institution Banking products/Ready and willing to learn
- Highly effective communication and collaboration skills
- High level of cooperation with others and is responsive to the bank’s and team’s needs
Method of Application Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply
