The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups.
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Information Technology Business Partner
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience12 years
- LocationNairobi
- Job FieldICT / Computer 
Key Purpose Statement
The Information Technology Business Partner will be mandated with:
- Establishing and maintaining a productive working relationship with the business function in ensuring that IT services align with and support business objectives.
- Efficiently manage and resolve business function/area IT issues, whilst achieving high user satisfaction, minimal disruption to business operations and adherence to IT governance and security protocols.
- Identifying opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency
Key Duties & Responsibilities
- Effective IT-Business Collaboration: Establish and maintain a productive working relationship with the business area, ensuring that IT services align with and support business objectives.
- Seamless IT Service Delivery : Efficiently manage and resolve business function/area IT issues, achieve high user satisfaction scores ensuring minimal disruption to business operations
- Service Quality and User Satisfaction : Maintain high levels of satisfaction among end-users within the business function/area through responsive and efficient IT service delivery
- IT Security and Compliance : Drive and ensure IT governance and security within business function/area to ensure compliance to regulatory requirements and audit standards
- Enhanced Process Efficiency : Identify opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency
Skills, Experience & Education
Qualifications:
- A Bachelors Degree in Information Technology, Information Systems or a related field
- A post graduate qualification will be advantageous
- Relevant certifications (e.g., ITIL, Agile) will be advantageous
Experience:
- 12+ years in IT, with 2+ years in a business-facing IT role
- Experience in IT operations, service management, or project coordination within a complex organizational structure
Skills:
- Ability to analyze and resolve issues within the assigned business function/area, balancing both tactical and operational requirements
- Strong interpersonal skills to collaborate effectively with stakeholders and manage expectations within the business function/area
- Familiarity with IT service management practices, incident resolution, and root cause analysis
- Basic project management skills to support IT projects and process improvements within the business function/area
- Understanding of IT compliance, data privacy, and security standards to support business function/area adherence to policies
Method of Application Interested and qualified? Go to The Coca-Cola Company on ccba.erecruit.co to apply
