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- Contents
- Open Jobs
- Customer Care Agent
- Debt Collector Agent
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience1 - 2 years
- LocationNairobi
- Job FieldCustomer Care 
Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you.
- Actively seek new sales opportunities through networking, cold calling, and lead generation.
- Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options.
- Meet and exceed monthly sales targets set by the Sales Manager.
- Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction.
- Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services.
- Stay informed about market trends, competitor offerings, and industry developments.
- Regularly report on sales activities, lead conversions, and market insights to the Sales Manager.
Requirements
Qualifications:
- A bachelor’s degree in Business, Communications, or a related field is preferred.
- 1-2 years of experience in customer service, preferably in the banking or finance sector.
- Strong understanding of banking products and services is an advantage.
- Excellent knowledge of customer service principles and practices.
- Proven ability to handle high-volume customer interactions with professionalism and patience.
- Familiarity with CRM software and other customer service tools.
- Ability to learn new products and systems quickly and effective
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 - 3 years
- LocationNairobi
- Job FieldFinance / Accounting / Audit 
Our client is looking to hire a Debt Collector who will be responsible for recovering outstanding debts and ensuring timely payments from clients. The ideal candidate will have strong negotiation skills and the ability to communicate effectively while maintaining professionalism. If you are results-oriented and have a passion for helping clients manage their financial obligations, we would love to hear from you.
Key Responsibilities:
- Contact clients with overdue accounts through phone, email, or in-person visits to negotiate payment arrangements and collect outstanding debts.
- Maintain accurate records of all communications and transactions with clients to track recovery efforts.
- Develop and implement effective collection strategies tailored to individual client situations.
- Work closely with the finance and legal departments to manage escalated accounts and ensure compliance with applicable laws and regulations.
- Provide clients with clear information about their account status, payment options, and potential consequences of non-payment.
- Conduct follow-ups on payment commitments and maintain a high level of customer service throughout the collection process.
- Prepare reports on collection activities, success rates, and outstanding debts for management review.
Qualifications:
- A bachelor’s degree in Business, Finance, or a related field is preferred.
- 2-3 years of experience in debt collection, credit control, or a related role, preferably in the banking or finance sector.
- Strong understanding of debt collection laws and regulations.
- Proven track record of achieving collection targets and maintaining a high recovery rate.
- Ability to learn new products and systems quickly and effective
Method of Application
Use the link(s) below to apply on company website.
