Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
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- Contents
- Open Jobs
- Field Engineer
- Testing and Repairs Officer
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationMakueni
- Job FieldEngineering / Technical 
About the role:
Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.
Key Responsibilities:
- Project Management
- Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
- Contacting clients to set preferred dates and installing the products within the set timelines.
- Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
- Communicate and mitigate any risk factors that are encountered in the field by various engineers.
- Carrying out technical surveys and submitting the reports) to the engineering team leads
- Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
- Mentoring and in-field training of new engineers
- Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
- Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
- Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
- Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
- Advise and provide recommendations to clients on products that would work best for them during technical surveys
- Do a minimum of 2 installations in a day.
- Achieve a mean Turn Around Time of under 2 days for jobs done
- Achieve a mean app adherence of 100% of all the jobs done
Does this sound like you?
- Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
- 2+ years of experience with solar grid pump systems and irrigation systems management
- Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
- Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
- An independent thinker who is able to thrive in a fast-paced dynamic environment.
- In-depth knowledge of the industry and current trends adaptable for SunCulture
- Be organized and be an expert in time management
- An agile trainer capable of training and being trained and be very resilient and flexible
- Strong computer skills in, Microsoft Office, database management experience in CAD or other project design software is a plus
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldEngineering / Technical 
About the role:
This role requires diagnosing and addressing after sale issues that come from the field as well as implementing QA/QC measures to prevent after sales. The role requires you to be at the forefront of ensuring SunCulture products serve the client at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time possible.
Key Responsibilities:
- Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily collection and transportation of all repaired items back to customers.
- Evaluate all products returned as a result of an aftersale issue are within Warranty and if not advise the customer on the cost of repair.
- Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
- Identify solutions to resolve technical product design problems and escalate complex product issues
- Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all aftersale issues reported.
- Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
- Set standards operation procedure for all product QA/QC, troubleshooting and repairs and ensure adherence.
- Ensure proper communication, ticketing, and documentation of all aftersale issues
- Generate daily, weekly, and monthly aftersale reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
- Perform all aftersale product-related tasks assigned from time to time
Team Coordination
- Collaborate closely with the aftersale engineering and call center teams to resolve all technical issues
- Support the provision of training to the field technical teams on how to identify and resolve repair issues
- Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
- Manage and resolve all aftersale issues within TAT of 48hrs from when product is received for repair
- Develop positive and professional relationships with channel partners and service providers
- Develop knowledge of all solar products and systems designed by SunCulture
Risk Management
- Be proactive in identifying all product risks based on the aftersale issues reported daily.
- Ensure the team is operating at full capacity to reduce aftersale issues and ask for extra manpower when needed to avoid burnout of team members.
- Communicate and mitigate any risk factors that are encountered with the team while at work
Does this sound like you?
- Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
- 3 years of experience in providing technical solutions within set TAT to deliver exceptional customer experience
- Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
- Hands-on, detail-oriented with strong execution skills
- Good communication skills and should ensure information communicated is clear and timely
- Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
- Organized and an expert in time management
- A proven ability to work with minimal supervision
- Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude
Method of Application
Use the link(s) below to apply on company website.
