LIPTON Teas and Infusions has passionately built its expertise in the blending of teas and infusions for consumers around the world since 1871. Together, our 17,000 people are united in bringing differentiated and compelling benefits to billions of tea enthusiasts around the world. Our mission At LIPTON Teas and Infusions, our mission is to insightfully a...
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- Contents
- Open Jobs
- Assistant Customer Service Manager
- Inventory Management Specialist
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience5 years
- LocationNairobi
- Job FieldCustomer Care  , Procurement / Store-keeping / Supply Chain 
Responsibilities
Sales
- Updating and implementing pricing models for forward contracts.
- Prepares the Company monthly and annual sales volume and price forecasts and responsibility for forecast delivery.
- Manages the Company sales contracts, shipments and stock information
- Provides the supply availability for forward contract negotiation
- Approves shipping instructions and sales invoices prepared by the team ensuring accuracy
- Ensures teas destined to auction are prepared and booked in good time
- Offers tea for sales to other buyers, negotiates and locks sales through this channel.
Customer Service
- Monitors and interprets customer service performance measures
- Represents the customer at all relevant forums within the business
- Establishes accountabilities and action plans for reducing customer service losses
- Manages and resolves customer complaints
- Provides customers with information on – production and weather conditions.
Third Party Management
- Sets up Key Performance Indicators for 3rd Party Suppliers and reviews during improvement meetings held quarterly.
- Manages service providers in Mombasa (shipping companies, transport companies, warehouse and tea brokers).
- Liaise with logistics companies on collection of teas for shipment from the factories and the delivery of the same to the port.
- Manage documentation requirements for customers’ shipments done ex-factory and check for accuracy.
Finished goods Stock Management
- Manage stock conformance Key Performance Indicators per item and reviews regularly.
- Responsible for allocation of teas.
- Monitors the age of stock within the stipulated timelines.
- Verifies and approves the computation raised for claims on lost tea in transit with the insurers.
- Liaises with warehousing agents in regard to tea deliveries and storage.
Customer Service Metrics Reporting
- Prepares and submits weekly reports on customer service and sales update against targets.
Tea tasting
- Taste tea for quality assessment and categorization against customers standards.
Administrative duties
- Checks and approves for payment supplier invoices (shipping, transport companies, warehouses, tea brokers)
- Manage the section budget.
Qualifications, Experience and Competencies
Qualifications
- University Degree in Supply Chain Management, Logistics, Customer Service, Finance, Operations Management, Planning or an equivalent.
- Sound business qualifications at (post) graduate level in a relevant business area.
- Minimum of 5 years business experience in supply chain positions.
- APICS/CPIM Will be an added advantage
Experience/Skills
- A strong background in an operations environment.
- Strong understanding of planning systems and cross functional connections between Supply and Demand
- Good communication skills.
- Good Negotiation skills
- Great stakeholder engagement and management.
- Proven planning & organisation skills.
- Great Attention to detail
- Ability to work well with Enterprise Resource Planning systems in the Sales Module, Customer Service and inventory management modules.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
- The Inventory Management Specialist is responsible for the overall supply chain management of goods. They manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction. The Inventory Management Specialist forecasts how much inventory will be needed by a specific date in order to satisfy business expectations.
Accountabilities
Stores and Inventory Management
- Oversee inventory and supply chain management according to company guidelines
- Perform critical inventory tasks to ensure the correct number of items are in stock
- Maintain updated and accurate records of inventory, including transfers and cycle counts
- Review documentation and monitor product codes to search for discrepancies; troubleshoot quantity discrepancies between stock and records
- Develop and implement improvements to existing operational procedures in order to maximize efficiency and cut operations costs
- Respond to Purchase inquiries and purchase orders; collect and analyze data to determine appropriate order quantities; process orders for shipment
- Review operations schedules and production requirements to ensure timely order fulfilment
- Track rates of accuracy, purchase and return as well as defective items to inform quality control decisions
- Prepare, generate, and file financial inventory reports, review reports monthly with management
- Nurture positive relationships with suppliers and provide customer service as needed
Logistics
- Supports the procurement process to ensure on Time receipt of purchased goods & Return of defects
- Timely delivery of stocks to the respective units
- Route planning and management of unit trucks
Administration
- Approval of Purchase Requests (PR) and Purchase Orders (PO) in the ERP system as per the approval limits
- Clerical Team management and employee welfare within the unit
- Management and filing of documentation within the stores
Reporting
- Preparation and circulation of Key performance indicators for the unit
- Daily, Weekly and Monthly stocks report
- Safety, health, environment and quality (SHEQ) in the stores department
Qualifications and Experience Required
Qualifications
- Degree in Business Administration, Supply Chain Management, Logistics or Business-related field.
- At least 3 years, relevant experience in Inventory Management/Logistics
- Skills in data management and analysis management
Experience/Skills
- A strong background in an operations environment.
- Good communication skills .
- Good Negotiation skills
- Competent in key principles of material requirements planning , distribution, requirements planning.
- Great stakeholder engagement and management .
- Proven planning & organisation skills.
- Great Attention to detail .
- Ability to work well with Enterprise Resource Planning systems in the PP-PI, MM and inventory management modules.
Method of Application
Use the link(s) below to apply on company website.
