HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
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Partner Content Specialist
- Job TypeFull Time
- QualificationOthers
- Experience
- LocationNairobi
- Job FieldMedia / Advertising / Branding 
About the Role:
As a Partner Content Specialist, you will play a crucial role in supporting our partner network. You will work closely with partners to ensure a seamless onboarding experience and maintain accurate and high-quality store and menu information.
Your responsibilities will include: Key Responsibilities:
- Partner Onboarding:
- Guide new partners through the onboarding process, ensuring they understand our platform and tools.
- Assist partners in setting up their accounts and accessing essential resources.
- Store and Menu Creation:
- Collect and verify accurate store and menu information from partners.
- Create and maintain detailed store and menu listings on our platform.
- Ensure consistency and accuracy in all information.
- Menu Quality Assurance:
- Review and audit partner menus to identify and resolve any issues.
- Ensure menus comply with our quality standards and guidelines.
- Provide feedback to partners on menu optimization and improvement.
- Partner Support:
- Respond to partner inquiries and resolve issues promptly.
- Provide timely assistance and guidance to partners.
- Build strong relationships with partners to foster trust and loyalty.
Requirements:
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficiency in [relevant languages, e.g., English, Spanish, Portuguese].
- Basic computer skills, including proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.).
- Ability to work independently and as part of a team.
- Proactive approach towards identifying process opportunities for improvement.
- Flexibility to work different shifts. (8:00-17:00; 9:00-18:00) Preferred Qualifications:
- Experience in customer service or a related field.
- Knowledge of the food industry or e-commerce.
- Experience with content management systems.
If you are a highly motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.
Method of Application
Applicants who meet the requirements stated above should send their applications and detailed CVS with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com. Indicating
Partner Content Specialist on the Subject line- with your location. Candidates MUST indicate their Current and Expected salaries
