Prestige Banking- Intern at ABSA Bank
Position: Prestige Banking- Intern (Viva Tower)
ABSA Bank Tanzania Limited
Internship
Dar es Salaam
Absa Bank Tanzania Limited, formerly Barclays Bank Tanzania Limited, is a commercial bank in Tanzania and a subsidiary of South Africa-based Absa Group Limited.
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
Sell the bank’s Retail products over the telephone, driving acquisition, cross sell, reactivation, usage and retention.
The role holder will be required to meet minimum performance standards across dormancy activation, service and sales i.e. meeting a minimum number of calls and sales per week based on an appropriate product mix. The role holder will be having a portfolio of customers that are domiciled in different Branches and New to Bank (NTB) as well.
Main Accountabilities and approximate time split
Account Opening & Maintenance 75%
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Retail products & services to customers via telephone.
- Ensure high product knowledge and ensure that the products are explained to customers to avoid miss-selling.
- Managing Dormancy
- Following up in onboarding process
- Agree, meet and exceed targets for specific campaigns.
- Ensure correct referral of leads to branch network for fulfilment
- Follow up the referred lead to ensure timely customer contact and closure.
- Receive and record account opening and maintenance application forms from the sourcing team (Relationship Manager)
- Vet all documents against KYC checklist for KYC Compliance.
- Return applications that don’t pass the physical check to the sourcing team
- Scan application forms onto Sybrin.
- Capture customer details in e-box/ KAMLS
- Archive cases upon completion of maintenance process as per records management policy.
- Portfolio sharing to employers.
- Company salary reporting to collections.
- TAT/RTS Management.
Customer Retention 20%
- Introduce Absa Bank products and services to potential customers
- Promotional Emailers & Messages to customers
- Cross sell new products and services to existing customers
- Refer potential sales leads to Relationship Managers and for closure
- Notify and advise new and existing customers about their newly opened accounts and advise them to fund.
- Call, Email and advise customers to re activate zero balance account and activate never used accounts
- Reactivation of previously used accounts that are inactive
- Collecting market /competitor information from the market and feeding this to the Business with a view to improving our products
- Receive and channel customers’ feedback /complaints to appropriate units/functions in the bank.
- Identify and discuss customer challenges and offer solution.
- Follow the standard sales/calling scripts for different products
Business Management 5%
- Support the team with Vendor Management e.g., Stationery ordering, assets servicing, Assets Management etc.
- Work with and support the team to deliver exceptional business objectives
- Work cross functionally with the key service providers to ensure seamless
Risk and Controls Objectives
- Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
- Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors can be prevented
- All mandatory training completed to deadline
Technical Skills/Competencies
- Relationship skills
- General Corporate skills
- Communications skills
- Basic computer skills
Knowledge, Expertise and Experience
- Excellent Planning & Organization skills
- Very strong Communication & questioning skills-English and Swahili
- Good numeracy & analytical skills
- Networking
- Good Selling/influencing skills
- Quality consciousness
- Presentation skills
- Listening skills
- Identification of customer needs
- Customer service.
- Ability to handle objections/rejections
- Self –drive
- Experience, qualifications, and other requirements specific to the role
- Experience in and/or understanding of Financial Services environment
- Graduate caliber with business university degree (preferably finance or accounting) with other relevant professional qualifications.
- Knowledge in Accounting (Added Advantage)
- Certificate of Proficiency (COP) holder (Added Advantage)
- Absa Behaviours: of particular importance to this role
- Drive Performance
- Delight Customers
- Build Pride and Passion
- Execute at Speed
- Grow Talent and Capability
- Protect and Enhance our Reputation
- Additional critical qualities:
- Proactive to detail, anticipatory and futuristic about business drivers.
- Passionate about delivering performance
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Inclusion
- Courage
- Stewardship
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
Prestige Banking- Intern at ABSA Bank
How to Apply:
:
- ABSA Bank Tanzania, 9 Job Vacancies, April 2025
- NMB Bank Job Vacancies, 9 Positions, April 2025
- NMB Bank Job Vacancies, 9 Positions, April 2025
