Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California.
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Principal Support Account Manager / Renewals Support Account Manager (2)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience7 - 10 years
- LocationNairobi
- Job FieldProject Management  , Sales / Marketing / Retail / Business Development 
Renewals Management:
- Drive the renewal of Oracle's contracts to existing customers.
- Proactively work with customers to renew and close contracts in East Africa.
Develop and implement account plans to increase the support business.
- Institute governance and communications between the customer and Oracle lines of business.
Customer Engagement:
- Engage with senior management regularly, educating them on business practices and contractual implications.
- Ensure customer awareness and understanding of applicable elements of the Oracle portfolio.
- Handle exceptions for customers with renewal issues; identify and transfer potential opportunities to sales representatives.
- Monitor renewals progress, manage risks, and drive past due renewals to closure.
- Lead executive communication during crises or reputation-threatening events affecting the support business.
Leadership and Oversight:
- Lead all aspects of and guide the activities of other Oracle employees on our largest accounts.
- Conduct frequent face-to-face meetings or Zoom calls with customers.
Career Level - IC4
Desired Experience
Sales and Account Management:
- Consistent track record meeting sales objectives, including quota and efficiency attainment.
- Strong background in account management sales and revenue growth.
- Experience achieving objectives through influence rather than direct control.
- Boardroom-level sales/customer interaction experience – successfully selling at top management levels.
Oracle Product Knowledge:
- Proven knowledge of Oracle's various products and maintenance contracts.
- Ability to educate customers on business practices and contractual implications.
Communication and Presentation Skills:
- Strong customer-facing communication and presentation skills.
- Experience in negotiation.
Work Experience & Training:
- Recommended 7 to 10 years of professional experience.
- Non-routine and complex work involving advanced technical/business skills.
- Understanding of various technical architectures and operating systems.
- Industry experience is desired.
Method of Application Interested and qualified? Go to Oracle on eeho.fa.us2.oraclecloud.com to apply
