HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
Read more about this company
Regional Team Leader
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience1 - 2 years
- LocationMeru , Muranga , Thika
- Job FieldSales / Marketing / Retail / Business Development 
Our client, a leading telecommunications provider seeks to recruit a Regional Team Leader.
Reports to: Territory Manager
Location: Mt. Kenya
Job purpose
Monitoring key performance indicators (KPIs), identifying areas for improvement, and implementing best practices to drive continuous growth and success. Regular communication with senior management is essential to report on progress, challenges, and opportunities within the region.
Tasked to ensure teams are aligned with the broader company strategies and that regional initiatives are in sync with company-wide goals.
Key Responsibilities
- Prepare and deliver regular reports on regional performance to senior management on a daily, weekly, Ad-hoc & monthly reports on individual KPIs.
- Ensure that all regional operations comply with relevant laws, regulations, and company policies.
- Monitor market trends and customer needs within the region, providing feedback to product or service development teams.
- Ensure all agents’ queries within the territory are attended to maximum satisfaction.
- Track team performance metrics, ensuring that targets and goals are met or exceeded.
- Provide guidance, training, and professional development opportunities for team members
- Act as the main point of contact between the regional teams, back office & senior management.
- Monitor market trends and customer needs within the region, providing feedback to product or service development teams.
- Any other analytical and administration duty assigned by the line manager from time to time
Qualifications- Academic and Professional
- Bachelor’s Degree in Business / Analytics / Mathematics
Experience
- 1 year experience in Sales environment and Analysis / Reporting skills.
Competencies
- Customer focus
- Influencing and negotiation skills
- Networking and building partnerships
- Analytical thinking
Method of Application
Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Regional Team Lead - Mt. Kenya on the Subject line.
Candidates MUST indicate their preferred location.
