Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radis...
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Reservations Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Key Responsibilities of Rooms Reservations Manager:
- Manages the Rooms Reservations team members and supports the Head of Department in implementing training plans, coaching and mentoring team members.
- Maximises Rooms revenue and guest satisfaction by receiving enquiries
- Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Rooms Reservations function within the hotel
- Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
- Follows-up with guests to determine satisfaction; measures results and supports strategies to improve the quality of the guest
experience:
- People developer/exporter
Requirements of Rooms Reservations Manager:
- Proficient in all Rooms Reservations procedures to be a resource when needed
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
- Commercially aware
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities and attention to detail
- Strong working knowledge of Opera Property Management System
Method of Application Interested and qualified? Go to Radisson Hotel Group on harri.com to apply
