Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with...
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Tour Sales Officer
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development  , Travels & Tours 
Job Summary
- We are looking for a proactive and detail-oriented Tour Sales Officer to join our team. The Job holder will manage client interactions, ensure smooth bookings, and oversee safari experiences for our customers.
Key Responsibilities
- Communicate with clients through WhatsApp, email, and calls to manage inquiries, bookings, and payments and ensure a quick response time to client inquiries
- Prepare detailed itineraries and ensure all client requests and services are included.
- Create accurate invoices for confirmed bookings and follow up on timely payments
- Follow up with clients on safari to ensure satisfaction, promptly resolving any arising issues with accommodation or transport by coordinating with relevant departments.
- Consistently gather post-safari client feedback and handle any concerns.
- Ensure all changes in bookings or itineraries are clearly communicated to clients before and during their trips.
- Maintain a problem-free safari experience by resolving issues before they escalate to the office, ensuring a high level of client satisfaction.
- Contribute to the achievement of sales targets, measured weekly and monthly.
- Carry out additional responsibilities as assigned to meet company objectives.
Qualifications and Skills
- A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
- Proficiency in German or Spanish and any other foreign language is an added advantage.
- At least 2 years' experience in the travel industry, particularly in reservations and/or hotel bookings/reservations.
- Strong communication and client management skills.
- Experience in sales or customer service, preferably in the travel or tourism sector. Ability to multitask and handle multiple client requests efficiently.
- Detail-oriented and able to meet deadlines.
- Ability to work flexible hours when necessary
Method of Application
If you're passionate about travel, sales, and delivering outstanding customer experiences, apply today to join our team! through hr.ke@africasafaritrips.com by 5th May 2025. Shortlisting is done on a rolling basis.
