We feature an array of services business travelers and families need on a moment’s notice. Enjoy the Bakery Cafe, with a coffee and wine bar. A guest kitchen with fresh snacks and entrees. And daily complimentary breakfast. All accessible any time of day, because you never know when hunger will strike. We also have meeting rooms just the right size for small corporate events. Our hotels range in size from 125 to 200 rooms and are located in urban, suburban or airport locations. You’ll find comfort and consistency in any location you choose. Because what you see in Santa Fe should be what you get in West Palm Beach.
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- Contents
- Open Jobs
- Bell Attendant
- Front Office/Reservations Host
- Team Leader, Front Desk
- Team Leader, Food & Beverage
- Food & Beverage Host
- Junior Bartender
- Team Leader, Laundry
- Team Leader, Housekeeping
- Housekeeping Host
- Chef De Partie
- Junior Sous Chef, Pastry
- Team Leader, Engineering
- Sales Executive
- Assistant Manager, Engineering
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
- Greet and warmly welcome all guests with a smile to the Hotel, offering luggage assistance on arrival and departure.
- Ensuring all guests requests are dealt with promptly and in a courteous manner.
- Welcome guests with the appropriate greetings depending on the time of day.
- Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs.
- Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner.
- Providing storage for guests’ luggage’s, tagging and issuing a copy of the luggage tag to the guest.
- Escorting guests to the rooms, inducting them on the room amenities and placing luggage on the rack.
- Delivery of guest messages to the rooms and running office errands as assigned.
- Ensure that the guests verify their luggage before delivery and after delivery to the rooms as well as before loading to the vehicles during check out.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service
- Assist the Transport coordinator on guests transport planning and requests.
- Upselling the Hotel Food & Beverage outlets, conference, rooms and business center on any inquiries at the concierge.
- Communicate to the Front Office Team Leader before leaving your position in the course of the normal shift to plan for proper coverage.
- Prepares morning newspaper distribution list, (applicable when the management offers this value add)
- Supports Departmental Trainers by providing feedback emanating from both internal and external guests.
- Alert the Duty Manager or Front Office Manager upon experiencing suspicious characters or difficult guests.
- Have thorough product knowledge of the Hotel and activities/promotions taking place.
- Communicate any negative comments to the Front Office Manager obtained while engaging guests.
- Assist the reception on physical wake up calls where guests do not respond to telephone wake up calls as guided in the wake-up call standard operating procedure.
- Collect check out cards for departing guests and summarize in the check-out card book at the end of the shift. (if applicable)
- Ensures that the bell desk sections/lobby are clean at all times.
- Multi-task in various aspects of the operations as advised by management from time to time
Other duties assigned by the management, from time
Front Office/Reservations Host- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldAdministration / Secretarial 
Summary
- Warmly welcomes all guests in a friendly manner with a smile at all times.
- Check in all guests in a professional manner as per the set standards operating procedures and ensuring proper profile registration in the Property Management System (PMS).
- Collect payments from guests settling their bills directly upon arrival or ask for a pre-authorization to cushion the Hotel as per the credit policy.
- Filing of guest registration cards in the dockets accordingly after ensuring that the guest registration forms are attached with the correct back up letters with clear billing instructions. The reg-card MUST be scanned for soft filing system as well.
- Collecting chits from the Restaurant and filing correctly in the dockets within the shift as well as clearing the dockets for all checked out guests in the shift.
- Accurately and efficiently posting various items including the day rooms revenue in the PMS using the correct codes.
- Ensuring the assigned operational float is balanced during and at the end the shift, and well secured. Also maintaining the float with adequate change.
- Print the contingency reports, i.e. arrivals, departures, guest’s in-house and guest ledger balance, at the beginning of every shift as backup in case of systems failure.
- Correctly transacting forex exchange for in house guests, outlet guests and staff as per the standard operating procedure.
- Efficiently check out guests and receive payments as per the invoices and transferring city ledger bills to the respective companies/agents attaching the correct correspondences and chits.
- Ensure all the departed rooms have been checked out from the system, request for the room key cards from guests. (issue a check out - card if applicable).
- Attending to all calls, both internal and external as per the standard operating procedures
- Ensure room allocation is done and follow up, through your Team Leader, on clearing of arrival rooms by housekeeping in PMS.
- Boost room’s revenue by selling to walk in guests or telephone enquiries at rack rate or best available rate.
- Ensure guests are escorted to their rooms upon check in by introducing them to the concierge or any other front office team member.
- Ensure guest messages received are promptly delivered to the rooms and left messages/parcels are well recorded in the parcel book with clear contacts of both parties for ease of follow up.
- No perishable food stuff should be accepted at the Front Desk from staff.
- Ensure the Front desk is kept clean and organized at all times
- Ensure the PDQ machines and other operational equipment are working before start of the shift, within and at the end of the shift.
- Ensure that rebates, paid outs, and refunds are authorized by the Front Office Manager, AFOM or the Duty Manager before a final approval is sought through the FC and GM.
- Ensure that the float handed over to the next shift is balanced and signed off by the incoming cashier and the shift payments i.e. cash, credit cards and cheques are balanced at the end of the shift.
- Ensure that all cash collections in your shift are recorded accurately in the cashier envelope, witnessed by the FO-TL, AFOM, FOM or the MOD and deposited in the main safe deposit box.
- Promote hotel Food & Beverage outlets, conference and banqueting, business centre, telephone usage to maximize internal sales.
- Have a good knowledge of reservation procedures, rates, promotions, and room up selling. To be aware of availability and take reservations where necessary.
- To be aware of the current room occupancy at all times.
- Ensure that the front desk is never left unattended.
- Ensure that only front desk team members are allowed at the front desk.
- Be aware of the emergency and evacuation procedures and emergency hotlines.
- No private telephone calls are entertained while on duty.
- Be proactive at the front desk to anticipate and meet guest’s needs at all times.
- To promote a helpful, caring and professional image to guests and staff at all times.
- Alert the FO Team Leader, Duty Manager, Assistant Front Office Manager or Front Office Manager of any occurrences, suspicious characters and difficult customers.
- Participate in daily briefings and communication meetings of the Front Office Department.
- Immediately report any negative comments from guests checking out to the Front Office Manager for further engagement.
- Receive and direct calls efficiently to guest rooms, hotel team members or departments through the PBX system. Ensure that you action on all inquiries related to the call amicably.
- Familiarize yourself with telephone operator functions in Opera.
- Maintain a record and include any major outstanding operator issues along with status in the daily reports.
- Conduct the proper response notification of all malicious, bomb threats security related calls as per the hotel stipulated standards.
- Log all wake-up call requests and perform wakeup call services.
- Complete the shift Checklist or Task list. (if provided)
- Other duties assigned by the Management, from time to time.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldAdministration / Secretarial 
Summary
- Receive and direct calls efficiently to guest rooms, hotel team members or departments through the PBX system.
- Checks on the house status both In PMS and Reserve, upon reporting on duty and consistently during the shift, especially on high occupancies for proper decision making.
- Ensure all hotel guests are received within the set standard operating procedures.
- Ensuring that all calls are handled within the standard operating procedures.
- Manage the Front Office master roll and duty Rota last minute changes.
- Regular contact with guests during their stay, and escalating their concerns to the Head of Department or Duty Manager in order to ensure everything is addressed in a timely manner.
- Offer assistance to the Front Office staff when required, including training and creating team environment.
- To ensure that guests profile details for all arrivals are correctly keyed in the PMS, and reconfirms all the rates within the shift.
- Ensure close coordination and communication with the Reservations team more so on last minute requests.
- Ensure GEM (Guest Experience Management) Notes, are acted upon on a daily basis. Traces, Specials, Preferences and Profile notes in PMS should be acted upon accurately and timely.
- Ensure check in and check out for all guests is done efficiently, attachment of correspondences, recording/scanning of registration cards and proper docketing.
- Ensure to highlight our Loyalty program "World of Hyatt" to our new customers and target to enroll as many as possible.
- Ensure that all newly enrolled "World of Hyatt" guests are registered on the same day, before end of the day.
- Co-ordinates arrival rooms allocations considering special requests and follows up with Housekeeping to update the PMS rooms status to inspected status before arrival.
- Confirms invoicing accuracy of all city ledger bills before forwarding to Finance, at the end of every shift to ensure that all required documents are well attached.
- Ensuring that the credit policy is adhered to in reference to deposits, by all arrivals and regular monitoring of high balances in line with the floor limit.
- Daily monitoring of PMS and closing the outstanding balances as directed by the Front Office Manager/Assistant Front Office Manager.
- Timely preparing of the monthly Duty Rota for the Front Office Staff and control of the pending individual days to a minimal level.
- Takes control of the housekeepers’ discrepancy report and action on any discrepancies as well as file a copy for future reference.
- Ensures that pending handover issues recorded in all Front Office sub departments are actioned within the required timeline.
- Co-ordinates guests’ arrival briefing and rooming by the front office staff on check in.
- To ensure stationaries are available at all times and monitor correct usage to avoid wastage.
- Ensure the stock levels are in line with the projected occupancies.
- Engage customers checking out and immediately escalate any negative comments to the Front Office Manager, Asst. FOM or Duty Manager for further guest engagement.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To inspect Hyatt House apartments alongside with the housekeeping leadership team, whose occupancy includes/included a pet to assess damage during guest stay or/and upon check out. (if directed to do so by the FOM or Asst. FOM) as per the Pet and Animal Service policy.
- Familiarize yourself with telephone operator functions in Opera.
- Maintain a record and include any major outstanding operator issues along with status in the daily reports.
- Conduct the proper response notification of all malicious, bomb threats security related calls as per the hotel stipulated standards.
- Log all wake-up call requests and perform wakeup call services.
- Assist in conducting performance appraisals under the guidance of the FO Manager or the Assistant FO Manager.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
Operational:
- Ensures that brand standards have been implemented.
- Assists in conducting monthly inventory checks on all operating equipment and supplies.
- Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and upsell alternatives.
- Ensures that the outlet is kept clean and organized, both at the front and back of the house.
- Assists to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
- Performs the function of cashier and is responsible for Micros cashiering procedure.
- Balances cash and credit card charges and remits cash to the Front Office Safe.
- Makes necessary checks needed for specific events or functions.
- Be a hands-on supervisor and be always present in the outlet, especially during busy periods.
- Assists with conducting monthly inventory checks on all operating equipment and supplies.
- Assists to liaise and organize with the Housekeeping Department that the cleaning schedules are strictly adhered to.
Administrative:
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- Ensures new technology and equipment are embraced.
- Responds to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
Financial:
- Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
- Assists the F&B Manager to achieve the monthly and annualtarget of the department and the outlet’s revenue targets.
- Ensures that all hotel, company, and local rules, policies, and regulations relating to financial record-keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationship with relevant representatives from business partners and other organisations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
People:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
- Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the F&B department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of Hyatt International’s guest experience survey (HySat)
Required Certification:
- Education: Certificate In Food and beverage service from a recognized Institution
- Experience: Previous experience in a similar role is an advantage
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
Operational:
- Ensures that minimum brand standards have been adhered to.
- Maintains par stocks of all equipment and guest supplies as required.
- Seats, takes orders, serves food and beverage, presents the menu, answers inquiries, and clears and resets tables, following established procedures.
- Prepares bills, accepts payments, and performs cashier duties.
- Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
- Possesses a thorough knowledge of all food and beverage items, recommends combinations, and upsells alternatives.
- Serve food and beverages to guests, according to the established standards of performance and service sequence established for the Outlet. Apply up-selling techniques.
- Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
- Maintains a neat and clean environment in the Outlet. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
- Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the manager.
- Collect store requisitions in a timely manner in accordance with set store timings.
- Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
- Track item expiry within the Outlet and ensure procedures regarding expiry control are honoured to avoid losses and for the safety of consumers of the food and beverage items.
- Prepare the Outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
- Utilize the Outlet point-of-sales system as prescribed.
- Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.
- Accounts for all cash and secures money drops in accordance with hotel and company policies.
- Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items.
- Close and open the Outlets on time with proper setup for the day and in accordance with opening and closing procedures.
- Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
- Assist in inventory-taking as required.
- Assist in resolving the discrepancy in inventory.
- Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
- Is fully conversant with all aspects of the Micros System.
Customer Service
- To ensure that you deliver the brand promise and always provide exceptional guest service.
- To ensure that you also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Top of Form
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
People:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, team leaders, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
- Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of Hyatt International’s guest experience survey (HySat)
Required Certification/Qualification:
- Certificate In Food and beverage service from a recognized Institution or its equivalent
- Experience in a similar role
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
Operational:
- Be familiar with all food and beverage items on the outlet menu.
- Prepare and serve beverages according to the standard required.
- Set up, stock, clean, and maintain the bar and beverage preparation area.
- Prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
- Take food and beverage orders from guests, up selling wherever possible.
- Follow standard recipes and minimize waste to help ensure that the outlet’s beverage cost is in line with budget.
- Be flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
- Order beverage ingredients based on outlet par stocks and as prescribed by the Manager.
- Utilize the outlet point-of-sales system as prescribed. Computes bills, accepts payments, and performs cashier duties.
- Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
- Assist in service when needed and perform any other duties assigned by team leader/Manager.
- Ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding, or correcting items.
- Complete opening and closing duties as assigned.
- Follow presentation guidelines as established by the Manager.
- Always maintain the assigned station/section in a clean and orderly manner.
- Ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
- Responsible for inventory-taking as required.
- Responsible for resolving the discrepancy in beverage inventory.
- Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
- Create beverage recipes in accordance with the company's beverage standards and guidelines.
- Maintain and update bar user records.
- Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
- Track item expiry within the outlet and ensure procedures regarding expiry control are honored to avoid losses and for the safety of consumers of the food and beverage items.
- Serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
Customer Service
- To ensure that you deliver the brand promise and always provide exceptional guest service.
- To ensure that you also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
People:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
- Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex F&B issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of Hyatt International’s guest experience survey (HySat).
Required Certification/Qualification:
- Certificate In Food and beverage service from a recognized institution
- Experience as bartender/Mixologist in reputable establishment required.
- Mixology certification preferred.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
Operational:
- Receives and marks articles for laundry or dry cleaning with identifying code number or name, using hand or machine marker.
- Examines and sorts articles to be cleaned into lots, according to color, fabric, dirt content, and cleaning technique required. Weighs garments and loads them into washers manually.
- Pre-soaks, sterilizes, scrubs, spot-cleans, and dries contaminated or stained articles, using neutralizer solutions and portable machines.
- Starts washer, dry cleaner, drier, or extractor, and turns valves or levers to regulate and monitor cleaning or drying operations.
- Washes, dry cleans, or finishes delicate articles by hand, using mild detergent or dry-cleaning solutions.
- Mixes and adds detergents, dyes, bleach, starch, and other solutions and chemicals to clean, color, dry, or stiffen articles.
- Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.
- Loads or directs other workers to load articles into washer or dry-cleaning machine.
- At completion of the cycle, unloads laundry from washer and places in extractors and or tumblers dryers. Places wet garments in dryers utilizing separate compartments and sets timer based on type of garments etc.
- Sorts and counts articles removed from dryer and folds, wraps, or hangs items for airing out, pickup, or delivery.
- Operate finishing equipment such as steam pressers, and uses hand irons to finish pants, jackets, shirts, skirts and other dry cleaned and laundered articles.
- Use hand-held steam iron to touch up finished garments and other articles.
- Assemble and bag finished garments and other articles.
- Stocking laundry supplies such as detergents, bleach, laundry bags and fabric softener.
- Folding laundry.
- Clean machine filters and lubricate equipment, as well as operated extractors and driers.
- Cleaning and maintaining laundry room area and equipment.
Guest Service:
- Ensure guest complaints are resolved in a timely manner.
- Respond to any special requests from guests.
- Ensure SOPS and brand standards are adhered to.
- Motivate team members and resolve any issues that occur on the job.
Administration:
- Creating invoices for laundry orders
- Prepare daily, weekly and monthly reports (i.e., production poundage, discards, etc.).
- Scheduling team members’ work hours and communicating any changes to them.
- Review and understand the safety data sheets (SDS) binder pertaining to all chemicals, adhering to the associated safety requirements.
- Reports on any safety issues to management.
- Complete all checklists and forms associated with training on washers, dryers, steam press, and folders, as per hotel policy.
- Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.
- Performs other related duties as assigned.
Employee Handling:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for laundry tasks, and project implementations.
- Collaborate with colleagues from different departments to address laundry issues, provide support, and ensure timely resolution of problems.
- Work collaboratively with fellow laundry colleagues to achieve common goals, share knowledge, and assist in resolving complex engineering issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with laundry safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the laundry department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of the Colleague Experience Survey (CES)
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
Leadership Duties
- To ensure proper training is done to all new staff and or interns.
- Responsible for ensuring that all linen is clean, the circulation is sufficient, the linen closets are well stocked, and all uniforms are clean and always available for employees.
- Oversees production reports and ensures all counts are accurate.
- Makes inspection trips through entire area checking on production methods and procedures.
- This role has direct contact with guests and as such good communication skills are a necessity.
- To ensure that technical support is accorded to other department’s Employees that would require assistance from laundry.
Required Certification/Qualification:
- Certificate In Housekeeping and Laundry techniques from a recognized Institution
- At least 3 years' experience working for a reputable hospitality organization in the position of housekeeping team leader or housekeeping team leader.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
Operational:
- Oversee staff performance daily.
- Conducting inspections of guest rooms and public areas to ensure that they are clean and orderly.
- Training new team members on proper techniques for various cleaning tasks such as crystallization, cleaning guest rooms etc.
- Evaluating the quality of work performed by team members and providing feedback where necessary.
- Perform cleaning duties when there is a team member shortage.
Guest Service:
- Respond to guest complaints and special requests.
- Respond to any special requests from guests.
- Ensure SOPS, and brand standards are adhered to.
- Motivate team members and resolve any issues that occur on the job.
Administration:
- Determining the number of team members needed to complete tasks within a specific time frame and then assign these tasks accordingly.
- Coordinating with other departments (front office, laundry, engineering, and F&B) to ensure that cleaning tasks are completed efficiently and effectively.
- Prepare daily, weekly, and monthly reports.
- Ensure compliance with safety and sanitation policies in all areas.
- Monitor how well team members are doing and take corrective actions when necessary to help improve performance levels across-the-board for every team member.
- Scheduling team members’ work hours and communicating any changes to them.
- Ensuring that supplies, materials, equipment, and linen are available for use by team members in their work.
- Manage the inventory and order supplies as required. Issue and control supplies and equipment.
- Conduct monthly inventories of linen and OSE.
- Performs other related duties as assigned.
Employee Handling:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations.
- Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems.
- Work collaboratively with fellow housekeeping colleagues to achieve common goals, share knowledge, and assist in resolving complex issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with housekeeping safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the housekeeping department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of the Colleague Experience Survey (CES)
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
Leadership Duties
- To ensure proper training is done to all new staff and or interns.
- Required to manage and train staff and organize regular deep cleaning tasks.
- Required to train and evaluate new staff, create schedules, and assist with budget forecasting.
- To ensure that technical support is accorded to other department’s Employees that would require assistance from housekeeping.
Required Certification/Qualification:
- Certificate In Housekeeping and Laundry techniques a recognized Institution
- At least 3 years' experience working for a reputable hospitality organization in the position of housekeeping team leader or housekeeping supervisor.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Summary
Operational:
- Cleaning and maintaining guest rooms, including sweeping and mopping floors, dusting furnishings, making beds, changing linens, vacuuming carpets, and cleaning bathrooms, toilets, sinks, and tubs.
- Capable of servicing and cleaning of up to and including 13+ rooms per day.
- Providing towels, linens, and other supplies as needed.
- Replenishing toiletries, shampoo, soap, and other supplies as needed.
- Restocking mini bars and refrigerators with beverages and snacks.
- Keep rooms, corridors, and lobbies neat.
- Clean, manage and organize hotel and function halls.
- Vacuum the floor carpet as often as required.
- Remove and organize trash cans periodically.
- Polish interiors at all times.
- Clean, sweep, and polish lifts.
- Dust and shine metal surfaces.
- Attend to all everyday routines in a restroom, elevator, restaurants, and back areas.
- Organize and clean cleaning carts, vacuum cleaners and any other equipment used on a daily basis.
- Clean, rearrange, and manage hotel furniture and fixtures.
Guest Service:
- Ensuring the safety and wellbeing of guests by checking guest occupancy and verifying that rooms have been vacated and report any inconsistencies to the housekeeping team leader and executive housekeeper.
- Room attendants may greet guests, answer guests’ questions and relay guest request or needs to other employees or to their team leaders.
- Respond to any special requests from guests.
Administration:
- Be responsible for signing out, securing, and returning hotel room section keys for each day worked.
- Immediately reports and turns over lost and found items to Housekeeping Office in accordance with hotel procedures.
- Participating in Emergency Procedure as per hotel’s Policy & Procedures.
- Performs other related duties as assigned.
Employee Handling:
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations.
- Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems.
- Work collaboratively with fellow housekeeping colleagues to achieve common goals, share knowledge, and assist in resolving complex issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with housekeeping safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the housekeeping department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of the Colleague Experience Survey (CES)
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
- Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
Leadership Duties
- To ensure proper training is done to all new staff and or interns.
- To ensure that technical support is accorded to other department’s Employees that would require assistance from housekeeping.
Required Certification/Qualification:
- Certificate In Housekeeping and Laundry techniques a recognized Institution
- At least 2 years' experience working for a reputable hospitality organization in the position of room or public area attendant.
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationNairobi
- Job FieldCatering / Confectionery 
Summary
Guest & Client Relations
- To ensure that you deliver the brand promise and always provide exceptional guest service.
- To ensure that you also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial:
- Assists in maximizing employee productivity using multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Focuses attention on improving productivity levels and prudently managing utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
- Ensures new technology and equipment are embraced, improving productivity.
Operational:
- Reviews the progress of the hotel's food and beverage department.
- Organizes and sets up the assigned section of the food and beverage kitchen efficiently to increase speed and maximize productivity.
- Ensures that all dishes from that section are prepared consistently and according to standard recipes.
- Monitors food and operating costs and controls these by reducing waste.
- Trains culinary employees in that section of the kitchen in the skills necessary for them to perform their function.
- Works in any sections of the kitchen when necessary or as requested by the Sous Chef or Executive Chef.
- Ensures the sanitation standards for the kitchen are being met.
- Be familiar with all sections of the kitchen to facilitate the flexible use of employees.
- Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.
- Responds to the results and feedback from various tools/platforms ensuring, that the relevant changes are actioned and implemented.
Employee Handling
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
- Collaborate with colleagues from different departments to address kitchen & laundry equipment issues, provide support, and ensure timely resolution of problems.
- Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex engineering issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the engineering department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of the Colleague Experience Survey (CES).
Administrative:
- Attends and contributes to all training sessions and meetings as required.
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Responds to changes in the Food and Beverage function as dictated by the industry, company, and hotel.
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationship with relevant representatives from business partners and other organisations.
- Ensures high standards of personal presentation and adheres to the hotel grooming policy at all times.
- In this role you will also be required to multi-task in various aspects of the operations as advised by your Managers from time to time.
- Carries out any other reasonable duties and responsibilities as assigned.
- Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Required Certification:
- Culinary Degree / Diploma or equivalent
- Food Safety Certification
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationNairobi
- Job FieldCatering / Confectionery 
Summary
Guest & Client Relations
- To ensure that you deliver the brand promise and always provide exceptional guest service.
- To ensure that you also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial:
- Assists in maximizing employee productivity through multi-skilling, multi-tasking, and flexible scheduling.
- Focuses attention on improving productivity levels and prudently managing utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
- Ensures new technology and equipment are embraced, improving productivity while taking work out of the system.
Operational:
- Ensures that all company minimum brand standards have been implemented.
- Has excellent knowledge of all available products in the market and buys locally fresh products wherever possible.
- Checks incoming food products and ensures that all food merchandise is in accordance with order sheets and receiving records.
- Coordinates with all satellite kitchens for their mise-en-place and supplies.
- Assists in conducting yield testing to minimize wastage and ensure recipe accuracy.
- Directs food apportionment policy to control costs.
- Monitors closely the requirements in own section and orders food items at the right time and in the right quantity.
- Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in the prescribed manner.
- Estimates food consumption and manages purchases or requisitions of foodstuffs and kitchen supplies.
- Assists in devising special dishes and developing innovative recipes.
- In liaison with Hygiene Manager in establishing and enforces sanitation standards for the kitchen.
- Responds to the results and feedback from various tools/platforms ensuring, that the relevant changes are actioned and implemented.
Employee Handling
- Ensures a strong professional relationship with all levels of employees within the hotel.
- Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for maintenance tasks, repairs, and project implementations.
- Collaborate with colleagues from different departments to address kitchen & laundry equipment issues, provide support, and ensure timely resolution of problems.
- Work collaboratively with fellow colleagues to achieve common goals, share knowledge, and assist in resolving complex engineering issues.
- Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
- Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
- Encourage compliance with safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
- Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the engineering department.
- Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
- Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
- Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
- Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
- Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
- Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
- Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
- Actions on the results of the Colleague Experience Survey (CES).
Administrative:
- Assists in ensuring that culinary activities are aligned with the respective Corporate Strategy.
- Assists in the preparation and updates of individual Departmental Operations Manuals.
- Conducts regular departmental communications briefings and meetings in the absence of the Executive Chef.
General:
- Reads the hotel's Employee Handbook, understands, and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Attends and contributes to all training sessions and meetings as required.
- Always exercises responsible behaviour and positively representing the hotel team and Hyatt Hotels Corporation.
- Maintains strong, professional relationship with relevant representatives from business partners and other organisations.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multi-task in various aspects of the operations as advised by your Managers from time to time.
- Responds to changes in the Food and Beverage department as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
- Works closely with Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Executive Duties:
- Through hands-on management, closely supervises the Pastry employees in the performance of their duties and ensures this is in accordance with policies and procedures and applicable laws.
- Coordinates with all Pastry kitchen for their mise-en-place and supplies.
- Assists in conducting yield testing to minimize wastage and ensure recipe accuracy.
- Directs food apportionment policy to control costs.
- Conducts regular departmental communications briefings and meetings in the absence of the Executive Chef
Required Certification:
- Culinary Degree or Diploma
- Food Safety Certification
- Job TypeFull Time
- QualificationDiploma
- Experience
- LocationNairobi
- Job FieldEngineering / Technical 
Summary
Operational
Team Management and Leadership:
- Supervise and lead the engineering team, including technicians, maintenance staff, and contractors, ensuring proper delegation of tasks, scheduling, and performance management.
- Provide guidance, mentorship, and training to team members to maintain a skilled and motivated workforce.
Maintenance and Facilities Management:
- Oversee the maintenance, repair, and operational efficiency of mechanical, electrical, plumbing, and HVAC systems within the hotel premises.
- Implement preventive maintenance programs to ensure all equipment and facilities are in optimal working condition.
Budgeting and Resource Management:
- Assist in budget preparation and cost control measures for the engineering department, including procurement, inventory management, and resource allocation.
- Optimize resources to achieve cost-efficiency while maintaining high-quality service standards.
Compliance and Safety:
- Ensure compliance with safety regulations, building codes, and industry standards in all engineering operations, maintenance, and construction projects.
- Conduct regular safety inspections, risk assessments, and audits to maintain a safe working environment.
Project Management:
- Coordinate and oversee engineering projects, renovations, and installations within the hotel, collaborating with internal stakeholders and external contractors to ensure timely and successful completion.
Guest and Staff Relations:
- Address guest concerns or complaints related to engineering issues promptly and effectively, ensuring minimal disruption to guest services.
- Foster positive communication and collaboration with other departments to meet the hotel's operational requirements.
Technical Expertise and Troubleshooting:
- Utilize technical expertise to troubleshoot complex engineering issues, provide guidance in problem-solving, and make informed decisions to resolve operational challenges.
Documentation and Reporting:
- Maintain accurate records, reports, and documentation related to maintenance activities, inspections, repairs, and equipment specifications.
- Generate performance reports, progress updates, and recommendations for improvements in engineering operations.
Continuous Improvement and Innovation:
- Identify opportunities for process improvement, cost-saving measures, and technological advancements to enhance efficiency and sustainability in engineering operations.
Customer Service
- Ensures that all employees deliver the brand promise and always provide exceptional guest service.
- Always provides a courteous and professional service and ensures that employees also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Financial
- Assists to maximize employee productivity using multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
- Colleagues Management
- Assists to oversee the punctuality and appearance of all Engineering employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Identifies the needs for training and cross training of employees and gets the same executed through assistance of superiors and training manager.
- Assists to maximize the effectiveness of Engineering employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Conducts annual Performance Development Discussions and supports them in their professional development goals.
- Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
- Supports reinforcement of Hyatt’s Values.
- Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
- Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Assists to feedback the results of the Colleague Engagement Survey and to ensure that the relevant changes are implemented.
- Administration
- Assists to ensure that the Engineering activities are aligned with the Engineering Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Is knowledgeable in statutory legislation in employee and industrial relations.
- Always exercises responsible behaviour and positively representing the hotel team and Hyatt International.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
- Reads the hotel's Employee Handbook and understands and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
- Ensures high standards of personal presentation and grooming.
- In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time
- Responds to changes in the Engineering function as dictated by the industry, company, and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
Required Certification:
- Diploma in Electrical or Mechanical Engineering or related field.
- Proven experience as an Engineering Team Leader, preferably in a hotel or similar hospitality setting.
- Thorough knowledge of hotel engineering systems, components, codes, and regulations
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Main Duties
Operational
- Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
- Carefully plans Sales Calls into defined objectives.
- Maintains a detailed knowledge of hotel facilities, features and services.
- Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
- Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Director of Sales.
- Follows up sales leads to identify prospect.
- Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
- Professionally conducts routine telemarketing activities to identify new accounts.
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Achieves the monthly and annual personal target and the segment target room night production and room revenue.
- Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
- Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
- Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.
- Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
- Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Customer Service
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
- Maintains positive guest and colleague interactions with good working relationships.
Financial
- Assists to achieve the monthly and annual personal target contributing to the Sales revenue.
Personnel
- Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time
- Maximises the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Encourages Sales Coordinator to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Supports reinforcement of Hyatt’s Values.
- Supports the action plans as a result of the Employee Opinion Survey.
Marketing
- Carefully plans Sales Calls into defined objectives.
- Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
- Professionally conducts routine telemarketing activities to identify new accounts.
Administration
- Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
- Establishes an efficient trace File to ensure that all business booked is properly tracked.
- Submits Sales report to Sales Manager in a timely manner.
- Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
- Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
- Carry out any other reasonable duties and responsibilities as assigned.
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 - 3 years
- LocationNairobi
- Job FieldEngineering / Technical 
Summary
- To assist the chief engineer in the day to day work and oversee the preventive maintenance of all equipment.
- To assume all the responsibilities and authority of the chief engineer in his absence.
- To take regular training classes of Engineers and Staff.
- To check all log books daily and take corrective measures accordingly.
- To keep Chief Engineer informed of all the activities and incidence in the Engineering Department.
- To coordinate with the outside agencies or vendors for repair and maintenance work.
- To check the quality of engineering goods procured by the organisation.
- To obtain a thorough knowledge of firefighting appliances.
- Able to represent engineering department on HOD meeting during the absence of Chief engineer.
- Able to take decisions in order to ensure successful operation.
- Able to respond to emergencies in a timely manner.
- Able to effectively perform vendor management.
- Able to make quotation finalisation.
- Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency.
- Maintain history card for all the plant equipment.
- Provide supervision and leadership to colleagues within his/her area of the Technical Services Department.
- Daily coordination of the Technical services department in his/her area of responsibility.
- Advise on the duty roster for his/her area of responsibility.
- Should have good knowledge of Capex and Opex item.
- Prepare reports, maintain inventories, and keep accurate records, order equipment and supplies.
- Ensure correct maintenance of all equipment in conjunction with the other user departments.
- Stay abreast with the technological advances in surveillance & safety of equipment.
- Ensure that Operational problems are promptly brought to the attention of the Technical Supervisor.
- At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained.
- Any other job or duties assigned by the management as and when required.
Education/Experience
- Diploma or degree in engineering related trades. Along with certification in related fields.
- A minimum of 2 to 3 years experiences working as a multi-skilled technician in a five star / full-service hotel or similar capacity in a service industry.
- Knowledge and experience in Electrical, Mechanical, Plumbing and HVAC operations/works in a hotel
Method of Application
Use the link(s) below to apply on company website.
