The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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Waiter
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience1 year
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
What you will be doing:
- Assist guests regarding menu items in an informative and helpful way.
- Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings.
- Follow all safety and sanitation policies when handling food and beverage.
- Sets up and tear down service stations.
- Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.
- Provides service within Fairmont and Hotel Standards
- Fosters a welcoming culture.
- Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
- Cash Handling
- Tailors Service flow to the diner’s needs
- Review daily reports, arrival, VIP, group following up on action items.
- Aware of all business within hotel on a daily basis and able to guide guests accordingly.
- Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
- Attend to all guest requests, being constantly aware of anticipating guests needs.
- Ensure smooth running of each table.
- Help to ensure the smooth running of all guests requirements and needs on each table.
- Clear away any used crockery, cutlery etc.
- On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.
Qualifications
Your experience and skills include:
- Minimum 1 year experience in Food and Beverage preferably at a luxury property
- An operational knowledge and proficiency in Point of Sale System an asset
- Excellent written/verbal communication and interpersonal skills
- Strong guest service orientation
- Able to balance a variety of conflicting priorities while providing guest service
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively and collaboratively as part of a team.
Method of Application Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply
