We are seeking a dedicated and organized After-Sales Support Specialist to join our team. This role is essential in ensuring customer satisfaction post-purchase by addressing inquiries, resolving issues, and maintaining accurate records of all interactions and service requests. The After-Sales Specialist will serve as a key point of contact for our customers, ensuring their experience remains positive and reinforcing our brand loyalty
- Minimum Qualification :Diploma
- Experience Level :Mid level
- Experience Length :3 years
● Oversee client support services, respond to customer inquiries and complaints professionally and promptly.
● Provide solutions to issues or escalate them to the relevant departments when necessary.
● Communicate effectively with customers to clarify information, answer questions, and guide them through troubleshooting.
● Maintain and ensure data accuracy, detailed records of customer contracts, interactions, service requests, and solutions provided.
● Generate and analyze reports on customer feedback, service issues, and resolutions to identify trends and areas for improvement.
● Identify common issues and recommend improvements in after-sales processes and customer support materials.
● Coordinate with other departments to facilitate product replacements, returns, or repairs.
● Follow up on outstanding issues to ensure timely and satisfactory resolution.
● Monitor the status of pending customer cases and keep customers informed about their progress.
● Gather customer feedback and share insights with the product and service teams to enhance the customer experience.
● Develop an in-depth understanding of our products and services to assist customers effectively.
● Educate customers on the proper use, care, and maintenance of products to reduce future issues and improve satisfaction.
● Assist with scheduling and organizing meetings with suppliers and internal departments.
● Maintain relationship with all relevant stakeholders while adhering to company code of conduct and Values
● Own and manage all After Sales Service KPIs (cost, first-time fix, call turnaround time, productivity output, and efficiency ratio per employee) to achieve maximum efficiency
Requirements:
● A Diploma or Degree from any recognized institution in a relevant field
● 3+ years of experience in an administrative role, ideally within procurement or supply chain
● Strong communication, and interpersonal skills
● Enthusiastic and committed with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels
● Strong analytical, problem-solving, and decision-making skills
● Enthusiastic to learn and grasp technical know-how of the services provided
● Strong organizational skills, with the ability to prioritize and manage multiple projects
● Self-driven and able to work under minimal or no supervision
● Computer expertise especially in MS Word, MS Excel, and PowerPoint.
● Accountability: Demonstrates transparency, takes ownership of responsibilities, and consistently fulfills commitments
● Impact: Contributes to business success and fosters employee development.
● Initiative: Proactively seeks innovative solutions and drives ongoing improvements, seeking continued growth and opportunities to do and be better
● Credibility: Establishes trust through honest, clear, respectful, and open communication at all organizational levels, with all stakeholders
If you are a motivated and experienced in post-sales support, looking to join a dynamic team, please submit your application, including your resume and cover letter, to recruitment.chameleon@gmail.com
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
"Chameleon Solutions Ltd. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities to all individuals. We are committed to providing an accessible recruitment process for individuals with disabilities. If you need an accommodation due to a disability to complete the application process, please contact: recruitment.chameleon@gmail.com”
