Direct and supervise the airport operations 24/7 by overseeing the operational teams and service provider performance
- Minimum Qualification :Bachelors
- Experience Level :Senior level
- Experience Length :5 years
The Aviation Duty Manager position is integral to our Tradewinds Aviation Service Ltd operations. As a premier ground handling company that runs 24/7 operations, it is critical that the staff in this position, who are primarily responsible for our ground handling operations, be extremely well versed and conversant in job-function specific areas of staff management, operations management, response management, reporting, as well as the execution of safety and security standards.
In addition to those specific tasks, complete oversight of all passenger and freighter services ground operations, providing leadership, motivation, and support to the respective teams, and maintaining high standards of safety, security, and customer services following, not only company policies and procedures, but also to ensure compliance with all relevant state laws, rules and regulations governed by the local legal entities & Customer airlines.
The Aviation Duty Managers, under the position, direct and supervise the airport operations 24/7 by overseeing the operational teams and service provider performance while ensuring financial, customer service, quality, safety, and security objectives are delivered following all applicable safety security, regulatory, and company requirements and standards. This position will have operational oversight within the different operational elements.
This position reports to the Chief Operating Officer [COO].
Key Accountabilities:
- Oversee all passenger and cargo aircraft handling operations by ensuring operational adherence to company policies and procedures as well as adherence to strict regulatory requirements & passenger and cargo airline requirements.
- Manage/supervise/support ALL operational staff (including all sections/departments) and constantly liaise with Customer airlines to ensure smooth and efficient operations.
- Responsible for effectively managing safety and security outcomes on a shift basis through hazard identification, safety, compliance monitoring, and reporting.
- Check that all special guest requirements are met, including but not limited to the planning and coordination of VIP/MAAS/PRM and other special category clients with the respective departmental sections.
- Responsible for on-time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.
- Handling customer complaints and assisting in the resolution of complaints.
- Responsible for promotion, delivery, monitoring, and reporting on customer care-related standards, including performance against associated KPIs
- Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation, passengers and their baggage in transit, transfer passengers, passengers with special needs, etc.
- Making day-to-day operational decisions to manage and mitigate operational safety and security-related risks at the station level, through effective evaluation and decision-making based on conditions, hazards, and threats and effective communication with the relevant Department head (i.e., Head of Ramp and Freighters Services, Passenger Service Manager, Security Manager, Manager –Airside Services, Fleet Managers Etc.)
- Monitor maximization & optimization of the Company’s’ GSE (Ground Service Equipment) primarily to facilitate productivity and also to ensure maximum profitability of such equipment when utilized by our clients.
- Monitor optimal staff levels for all operational aspects such as Loading, Cabin Grooming, Passenger Services, GSE operators, etc., and that the teams are well-versed with upcoming operational assignments. Feedback on any shortcomings to section heads as/when required.
- Monitor & review all operational or shift-based non-compliance audit findings reported from a random and/or scheduled audit process that is closed within the stipulated time frame in an action that includes identifying the root causes and recommendations for improvement, in conjunction with respective departmental heads.
- Accountable for ensuring the application of an explicit Safety Management System (SMS i.e., management policies, processes & procedures following the TAS Safety Management System
- Acceptance and review of any residual risk or hazard, and their associated controls, that are identified within the departmental functions/activities following the procedures contained in the TAS Safety Management Manual.
- Oversee safety operational performance in daily operations.
- Ensure safety issues are reported immediately but not exceeding the next working day to the Quality & Safety department.
- Ensure that all staff are aware of and held accountable for their safety performance.
- Ensure all Supervisors and subordinate staff reporting to them are trained, qualified, and competent to discharge their safety-related obligations.
- Ensure fitness for service, including any necessary safety assessment that has been declared and accepted by the responsible authority, concerning the development of plans, procedures, policies, processes, and systems at Tradewinds.
- Proper management of human resources as appropriate to facilitate safe operations.
Key Performance Indicators [KPIs] & Related Competencies:
- Computer Skills - Proficient Level.
- Planning & Organizational Skills - Advanced Level.
- Policies, Procedures & Work Ethics - Advanced Level.
- Leadership Skills - Proficient Level.
- Previous exposure to a highly pressured and multicultural environment in a supervisor role within a shift environment is required.
- Leadership & Interpersonal skills.
- Excellent communication and negotiation skills.
- Problem-solving aptitude.
- Analytical and objective.
- Ability to work well with teams.
- Ability to build relationships with clients.
- Exposure to the airport environment.
Qualifications:
- Preference will be accorded to those candidates who have relevant experience in Airport Ground Handling Operations and Airline Operations
- Proven track record of years of experience managing Aviation Operations
- Diploma/Bachelor’s degree desirable, Airport Operations/Cargo Management or relevant industry experience with a demonstrable knowledge of frontline service delivery and communication skills, highly recommended
- Strong problem-solving abilities, and ability to make sound decisions that encourage and maintain operational facilitation
- Great initiative and ability to own tasks and see them to completion
- Exceptional Leadership Skills, Strong Organizational Skills, Outstanding Written and Verbal Communication, Strong Client-Facing Skills, Extensive Management Experience, Team-Oriented, Project Development, Networking, Decision Making, Coaching, Motivating, Results-Oriented, Sales etc. skills and experience required
- Ability to build consensus and relationships among executives, partners, and the workforce in general
- Track record of improvement of operational efficiencies in past projects an added advantage.
- As person responsible for operational oversight, undergo Supervisory skills training.
- Minimum 5 - 7 years of related experience within the airline industry, with relevant knowledge of aviation, travel industry, and airport policies.
- Must also possess MS Word, MS Excel & PowerPoint, which are all necessary for the creation of both visually and verbally engaging analyses, reports, and presentations.
