I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
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- Credit Analyst - Retail Credit
- Senior Manager, Asset Finance, Retail & Business Banking Credit Approvals
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 - 6 years
- LocationNairobi
- Job FieldFinance / Accounting / Audit 
Purpose:
To ensure and maintain a high-quality Retail Loan book by appraising and approval of Retail Clients’ applications in line with the bank’s policies, making recommendations to the approving authorities for timely decisions.
Responsibilities/Duties/Tasks
Reviewing, analyzing, and vetting credit proposals and making recommendations to the approving authorities
- Ensure requisite documentation and checks are done prior to processing of the applications
- Ensure all applications are processed within benchmarked turnaround times
- Exercise diligence, independence, and good judgement in credit decision to ensure quality Retail Credit portfolio
- Ensure the applications meet the bank policies before recommendation for approvals
- Ensure all control checks required in review of retail applications are done prior to approval or recommendation for approval.
- Employer call back for employee verification for Workplace Banking applications and other products that require this as per process
- Enforcing compliance with the bank's credit policies in daily operations.
Tracking and communication
- Ensure proper tracking and Monitoring of manual logs in application trackers and shared folders.
- Coordinate application movement process between branches and approving authorities.
Branch support with queries
- Guiding/advising branch staff, Relationship staff and DSEs on credit appraisal requirements for the credit products.
- Participate in Training frontline staff on the loan applications process
Portfolio management activities
- Review requests for Collateral release/substitution, partial liquidation Establishing conduct of existing facilities and obligations of the client and recommend for approval based on the request.
- Review of credit card due for renewals and recommending to the authority for approval.
- Providing feedback for bureau update files
Process Reviews and improvements
- Identifying areas of weakness and risks in credit process, policy improvements and escalation these to team leader
- Continuously review underwriting tools and recommend for improvement
Decision making and accountabilities
- Giving recommendation to the approvers on of credit facilities based on the analysis. Assessing the level of risk that a client presents to the bank and the client’s creditworthiness.
- Recommending improvements to policy rules and processes
- Vetting and reviewing Credit applications in a timely manner.
- Coordinating the process of movement of proposals and advising credit decisions between branches, approving authorities and customers.
- Providing feedback loop for any issues noted to inform policy decisions
Person Specifications
- Bachelor’s degree plus Professional qualification
- At least 4 to 6 years of work experience
- Knowledge of Retail Banking products
- Excellent communication and interpersonal skills
- Advanced financial risk analysis skills
- Credit risk management skills
- Excellent problem solving and decision-making skills
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience7 - 9 years
- LocationNairobi
- Job FieldFinance / Accounting / Audit 
Purpose:
The purpose of the role is to implement a robust credit management framework within the asset finance Credit Approvals unit. The holder will be responsible for making decisions on asset finance lending proposals as per delegated authority, and in line with the Credit Risk Management policy and the asset finance Product Guideline.
The primary accountabilities will include maintaining a quality asset finance loan portfolio and minimizing potential losses through provisions. The job function will also be expected to establish a conducive work environment that contributes to staff satisfaction with attention to team development and productivity.
Responsibilities/Duties/Tasks
Review and approvals of Retail Credit facilities
- Credit risk assessment and sanctioning of asset finance facilities.
- Decision on those within the Management Delegated Limits and submit the ones above delegated authority to the appropriate approval level with support/necessary comments.
- Manage and ensure that credit proposals and applications submitted comply with the Credit Policy and CBK Prudential Guidelines, ensuring that breaches are identified, mitigated and approvals obtained at appropriate levels.
- Manage and evaluate to understand risks associated with individual transactions, products, securities, and borrowers including the industries they operate within.
- Manage and ensure to provide a high level of service to the internal customer based on accuracy, responsiveness and turnaround time (TAT).
- Regular review of performance indicators (including First Instalment Defaults and Early Indicators) on the asset finance portfolio to identify any causes of concern arising from credit decisions.
- Exercise diligence, independence, and good judgement in credit decision to ensure quality Retail Credit portfolio.
Stakeholder and TAT Management
- Adherence to Departmental Service Level Agreements (SLAs)4
- Enhance Customer Experience by achieving set benchmarks in Customer Satisfaction Index (CSI) and Net Promoter Score (NPS)
- Ensuring coordination & collaboration engagements with branch relationship teams, credit documentation, legal and credit administration teams on matters related to lending for Retail Asset Finance segment
- Resolving any complaints within the unit and escalating where required
People Management and Training
- Provide leadership and build a high-performance employee culture
- Competency development through coaching and on-the-job training from identified training needs and capacity gaps.
- Training Credit staff, Management Trainees and Frontline staff on credit appraisal and the general parameters for the asset finance product.
- Performance Management
- Succession Management
- Leave Management
- Employee Retention
- Achieve set employee satisfaction benchmarks in the Employee Engagement Index
Governance and process improvements
- Ensuring proper controls in the origination process to ensure all risks are minimized for the asset finance segment.
- Review of processes within the unit to ensure they support the business aspirations
- Providing feedback loop for any policy rules and areas that may need improvement based on risk identified during credit initiation process.
- Retail Lending systems testing.
- Coordinate the process of movement of applications and advising credit decisions between branches and approving authorities.
Review and Sign off of Credit Facility Contracts and Other Bank documents
- Bank’s Authorized Signatory for various documents prepared for execution as per Delegated Authority.
- Ensuring Credit Facility Contracts & covenant trackers conform to set approved terms and conditions with the same captured consistently in the Loan Origination System (LOS).
Other duties
- Undertake tasks/ projects assigned from time to time including handling other products based on volumes
- Conducting of site/client visits for new clients or existing to check on overall state of operations in a view to mitigate identified risks.
Decision making and accountabilities
DECISIONS/RECOMMEDATIONS MADE UNDER THIS ROLE.
- Approving credit facilities within delegated authority and recommending those above delegated authority has a direct impact on company finances
- Ownership of credit decisions within the team
- Preparing and recommending Credit proposals that need Credit Committee approvals
- Recommending improvements to policy rules and processes
- Execution of facility financial contracts on behalf of the bank ensures customer compliance to approved terms and facilitates covenant tracking to set terms upon acceptance of the approved terms.
- Advises on facility structure, collateral structure and mitigating factors to mitigating credit risk.
- Strategic planning and formulation of an aligned Credit Risk Management Strategy within asset finance.
- Reviewing of underwriting processes for efficiency and recommending changes where required
- Quality credit proposal analysis ensures, faster decisioning on requests presented which in turn ensures customer feedback is provided in the shortest time possible. By adhering to service level agreements, we ensure that customer requests are processed in good time end to end and this translates to efficient service delivery.
- Approval of credit proposals results in preparation of facility contract letters upon whose acceptance by customers results in revenue and conformance to covenants.
- Stakeholder engagement and training facilitates alignment of credit review process across the bank resulting in meeting service level agreements in place.
- Gives suggestions on required process enhancements.
- Engagement with the monitoring and collections teams on covenants, restructures etc.
Person Specifications
- A bachelor’s degree in business management with a bias in Commerce, Accounting, Economics or Finance
- 7 to 9 years of experience performing verification/quality review/work guidance/work allocation
- At least 7 years relevant experience Credit unit of the Bank.
- Excellent knowledge of all Retail and Business Banking products – specialization on Asset Finance
- Ability to write comprehensive reports
- Excellent communication and interpersonal skills
- Strong people-management skills
- Advanced financial risk analysis skills
- Advanced credit risk management skills.
- Excellent problem solving and decision-making skills.
- High level of people management skills
Method of Application
Use the link(s) below to apply on company website.
