In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would ...
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Customer Relations Assistant
- Job TypeFull Time
- QualificationDiploma
- Experience2 years
- LocationNairobi
- Job FieldAdministration / Secretarial  , Customer Care 
DUTIES AND RESPONSIBILITIES:
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Ensure that internal customers (all branches) have been catered for in a timely manner.
- Keep, and update customer's data base- External customers
- Management of communication correspondence with a view of resolving all administrative problems by analyzing information; identifying and communicating solutions.
- Collect and share the insights to enable the organization remain agile.
Other Duties
- Administrative tasks related to communications and/or event planning
- Support the other functions needs as and when required
QUALIFICATIONS
- Diploma in Marketing / Business Administration/ Public Relations would be desirable. Proficiency in ICT Systems Word, PowerPoint and especially Excel
EXPERIENCE
- Excellent verbal and written skills in English
- 2 years working as part of a team with proven working experience in Customer Service Experience of working in an FMCG environment.
- Understanding of the manufacturing, warehouse and distribution operations.
- Certification in Customer Service would be an added advantage.
- Familiar with CRM systems and practices
Method of Application
Email your aplication to jointheteam@javahouseafrica.com
