Vacancies at Ampersand E-mobility Limited

Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa's five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change. Using technology adapted for the local market ...

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• Contents
• Open Jobs
  1. Aftercare Supervisor
  2. Sales and Marketing Manager
  3. Health and Safety Officer
  4. HR Manager
  5. Electrical Engineer
  6. Charging Station Supervisor
  7. Battery Monitoring Technician Intern
• Method of Application

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience
• LocationNairobi
• Job FieldSales / Marketing / Retail / Business Development&nbsp

About the role

The Aftercare Supervisor will be the primary interface with customer post sales. This role will oversee customer care teams including roadside assistance, vehicle maintenance, “top up” sales, and spare parts. The aftercare Supervisor will be accountable to delivering unparalleled service for our customers and fleet partners through proactive and efficient systems. This role will report to the Operations Manager and hold the following responsibilities:

• Management of vehicle service teams, including service writers and technicians, to deliver the best service experience on the market.
• Be accountable to spare parts inventories, overseeing stock keeper performance, stock accuracy, and order reception irregularities.
• Management of roadside care teams including vehicle upkeep and performance efficiency.
• Process experimentation resulting in continuous improvement of our service systems.
• Collaboration with facilities to build efficient facilities for maintenance.
• Monitoring and reporting service and retailing revenues.
• Other duties at the discretion of Ampersand.

Minimum qualifications

• Ability to deliver results on time and on budget.
• A strong work ethic and the ability to manage shifting priorities and unforeseen challenges.
• Familiarity with experimental design and execution.
• High degree of comfort with quantitative analysis.
• Professional comfort or higher with English.
• (Bonus) Experience in a start-up environment.

This position is unique because:

• You will design around the commercial motorcycle driver, a customer who has been historically underserved.
• It is open to limitless creative opportunities to build teams, processes, and spaces for a new industry.
• You will join the early days of a high growth company and build a new branch from the ground up.
• We are a lively team that values community.
• You will be supported by an attentive leadership team.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience5 years
• LocationNairobi
• Job FieldSales / Marketing / Retail / Business Development&nbsp

About the role

The E-Motorcycle Sales and Marketing Manager will be responsible for customer recruitment and product delivery. Major initiatives include the following:

Sales & Revenue Management:

• Develop and implement Sales and Marketing strategies to achieve business targets.
• Drive revenue growth by identifying new market segments, customers, and opportunities.
• Oversee sales operations, lead generation, and customer acquisition strategies.
• Monitor sales performance and optimize sales processes and structures.

Client & Stakeholder Management:

• Build and maintain strong relationships with key clients and stakeholders.
• Lead contract negotiations, tenders, and commercial agreements.
• Ensure high levels of customer satisfaction and client retention.

Business Analysis & Strategy:

• Analyze sales and market trends to forecast revenue and guide strategy.
• Prepare and manage Sales and Marketing budgets, forecasts, and P&L reporting.
• Collaborate with cross-functional teams (e.g., finance, marketing, operations) to align Sales plans.

Team Leadership & Development:

• Lead, mentor, and manage the sales/commercial team.
• Set clear KPIs and performance targets, and oversee their execution.
• Promote a high-performance culture focused on accountability and results.

Ampersand is a good fit if:

• You can manage a diverse portfolio of projects concurrently.
• You value professional development and supporting others.
• You are looking for an entrepreneurial company that values innovation and strong execution.
• You appreciate diversity and community in the workplace.

Minimum requirements

We are seeking a qualified and experienced individual with experience in technical customer service and process efficiency.

• Minimum 5 years of relevant prior professional experience.
• Experience managing technical teams vehicle vehicle-related industries is a bonus.
• Experience in sales administration and customer education.
• A bachelor’s degree or higher.
• High degree of comfort with computer programs, including Excel analysis.
• Fluency in both English and Swahili.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 years
• LocationNairobi
• Job FieldSafety and Environment / HSE&nbsp

About the role

Ampersand is looking for a competent Health and Safety Officer to help in creating the safest working environment for Ampersand staff, clients and the surrounding environment to all Ampersand premises including main offices, manufacturing premises and the charging station network. The ideal candidate will develop and update policies and procedures to govern all Health and safety activities, manage a small HS committee with the main goal to establish a workplace that complies with Kenya national policy for health and safety. The officer will also help in fostering a culture of attention to health and safety.

The role will report to the Construction, Facility & Safety manager and it will have the following responsibilities:

• Review the existing HS policies and standards and update according to the national policies
• Support the development of new HS policies and programs
• Organize and monitor the HS training to all new employees
• Conduct risk assessments on all Ampersand premises
• Develop preventive measures based on the risk assessment findings
• Manage Ampersand HS committee and coordinate all their activities including meetings
• Work closely with the top management and provide useful advice on various safety related issues
• Inspect premises, tools, and the work of personnel to identify issues or non-conformity
• Oversee installation, maintenance, and disposal of wastes.
• Record and investigate incidents to determine causes and handle worker’s compensation claims
• Prepare periodic reports and provide statistical information to upper management.

Ampersand is a good fit if:

• You like working in safe environments
• You are proactive problem solver
• You like creating and implementing policies
• You enjoy exercising leadership potentials in managing and a grow a small team
• You are very attentive to details
• You are looking for an entrepreneurial company that values innovation and strong execution
• You like getting things done in right way
• You value diversity and community in the workplace

Minimum requirements

We are seeking a qualified and experienced individual with in-depth knowledge in OHS initiation and management. You are encouraged to apply if you have the following:

• A minimum of 3 years of relevant experience. Experience in manufacturing or construction environments is preferred
• Degree in either safety management, public health, or engineering
• OSHA certificate or any other relevant certificate
• In depth knowledge of international and national policies governing OHS
• Knowledge of potentially hazardous materials or practices
• Experience in report writing and policies for HS
• High level work ethics
• Excellent communication skills both oral and written
• Diligent with great attention to detail
• Outstanding organizational skills
• English speaking abilities

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience5 years
• LocationNairobi
• Job FieldHuman Resources / HR&nbsp

About the role

As the HR Manager, you will play a critical role in managing all aspects of human resources functions within our organization. You will be responsible for developing and implementing HR strategies, policies, and procedures to attract, retain, and develop top talent. Additionally, you will ensure compliance with all relevant laws and regulations while fostering a positive and inclusive work environment.

Key Responsibilities:

Strategic HR Planning:

• Develop and implement HR strategies aligned with the organization's overall objectives.
• Analyze workforce trends and anticipate future staffing needs.
• Collaborate with senior management to drive HR initiatives that support business goals.

Employee Relations:

• Serve as a point of contact for employee inquiries and concerns.
• Address employee relations issues promptly and effectively.
• Implement strategies to enhance employee morale and engagement.

Performance Management:

• Manage the performance appraisal process, providing guidance to managers and employees.
• Develop performance improvement plans as needed.
• Identify opportunities for employee development and career advancement.

Training and Development:

• Assess training needs and develop training programs to enhance employee skills and competencies.
• Coordinate training sessions and workshops, both internally and externally.
• Monitor and evaluate the effectiveness of training initiatives.

Compliance and Legal Affairs:

• Ensure compliance with all relevant employment laws and regulations.
• Maintain up-to-date knowledge of HR best practices and legal requirements.
• Work closely with legal counsel on employment-related matters.

HR Administration:

• Oversee the administration of HR functions, including payroll, benefits administration, and record-keeping.
• Develop and maintain HR policies and procedures.
• Manage HR-related documentation and employee records.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related fields
• Proven experience in HR management, at least 5 years of experience
• Thorough knowledge of employment laws and regulations.
• Strong interpersonal and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in HRIS and other HR software applications.
• SHRM-CP or SHRM-SCP certification preferred.
• Experience working in a startup is a plus.
• Demonstrated ability to lead and develop a high-performing HR team.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience
• LocationNairobi
• Job FieldEngineering / Technical&nbsp

About the role

The Electrical Engineer will play a critical role in designing, implementing, and maintaining the electrical systems for our battery swap network. Supervising a team of 3 electrical technicians, this position involves optimizing power consumption, enhancing solar efficiency, collaborating with energy providers, and ensuring a robust and reliable electrical infrastructure,

Key Responsibilities:

• Design and implement electrical systems to enhance network efficiency and reliability.
• Monitor power consumption efficiency and identify areas for improvement.
• Act as the primary contact with KPLC for meter applications, system design requirements, and billing inquiries.
• Supervise 3 electrical technicians to ensure maximum uptime for our battery charging network
• Monitor and improve solar energy uptake and the efficiency of installed solar facilities.
• Develop and maintain a reliable and robust electrical network across all operational sites.
• Collaborate with internal teams, including civil engineers and technicians, to support new site installations and maintenance.
• Troubleshoot and resolve issues related to solar systems and electrical infrastructure.
• Oversee the installation of transformers and liaise with KPLC during power connections and maintenance.
• Ensure compliance with safety regulations and best practices for all electrical systems.

Minimum requirements:

• Bachelor's degree in Electrical Engineering or a related field.
• Licensed Electrical Engineer with EPRA certification.
• Solar PV Technician certification (T2 or T3) from EPRA
• Proven experience in electrical system design and project management, ideally within the energy, infrastructure, or renewable sectors.
• Hands-on experience with solar energy systems, including troubleshooting and optimizing solar performance.
• Extensive experience working with KPLC, either directly or as a contractor, with a strong professional network and in-depth understanding of KPLC processes and requirements.
• Demonstrated experience with transformer installations and coordination with KPLC teams.
• Strong technical knowledge of power distribution, metering systems, and energy efficiency.
• Excellent problem-solving skills and the ability to work collaboratively within a multidisciplinary team.
• Proficient in relevant software tools for electrical design and analysis.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 years
• LocationNairobi
• Job FieldSales / Marketing / Retail / Business Development&nbsp

About the role

The Charging Station Supervisor plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction

RESPONSIBILITIES:

Operational Management:

• Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
• Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
• Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
• Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

Communication and Reporting

• Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
• Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
• Interact and communicate daily with colleagues, managers either on phone or in person
• Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
• Provide regular status updates, data analysis and proactive team management ideas
• Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
• Collect data on the charging stations utilization
• Record the demand from each station

Performance Commitment:

• Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
• Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
• Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
• Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

Security, health and Safety

• Develop and implement strategies to enhance the security of charging stations and protect station operators.
• Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
• Prioritize and ensure the physical and mental well-being of all charging station operators.

Logistics Management:

• Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
• Ensure operators receive their allowances in a timely manner.

Customer centric orientation:

• Supervise charging station attendants and team leads to ensure they provide quality service to clients.
• Visiting charging stations regularly, collecting and escalating operations feedback if any.
• Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

Minimum requirements

• Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
• Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
• Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
• Communication Skills: Exhibit excellent communication skills, both written and verbal.
• Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.

• Job TypeContract
• QualificationDiploma
• Experience
• LocationNairobi
• Job FieldEngineering / Technical&nbsp , Internships / Volunteering&nbsp

About the role

Ampersand seeks a dynamic and detail-oriented Data and Monitoring Intern to join our team. The ideal candidate will be responsible for analyzing data related to batteries, electric motorcycles (eMotos), and IoT platforms to provide actionable insights. This role involves monitoring technical parameters, generating reports, and supporting the Operations (OPS) team in customer interactions and battery recovery efforts.

Key Responsibilities

• Monitor the state of all batteries and advise accordingly
• Use battery telemetry data to conduct root cause analysis
• Support operational teams to validate battery related issues
• Support battery recovery efforts by providing required information
• Prepare battery monitoring reports as required.
• Support battery inspections in charging stations

Ampersand is a good fit if:

• You are passionate about fighting climate change & promoting sustainable development
• You are a proactive problem solver with a drive for results
• You are excited to work in a fast-growing and dynamic organization
• You are adaptable and thrive in rapidly evolving environments
• You value diversity and community in the workplace.
• You enjoy a culture of innovation and continuous improvement
• You are process-oriented

Minimum requirements

• A diploma in a relevant field such as Electronics, Computer Science,renewable energy, mechatronics engineering,automotive engineering- data analysis skills are an added advantage
• Strong analytical, presentation, communication & organizational skills with the ability to interpret complex data sets.
• Understanding of lithium batteries
• Proficiency in use of Excel or R or/and python language in data analysis
• Detail-oriented with a focus on producing accurate and actionable reports.
• Knowledge or interest in electric vehicles and battery technologies is a plus.
• Ability to work effectively both independently and as part of a team.
• Demonstrated creativity and ability to think outside the box.
• Willingness to learn and adapt to a fast-paced and evolving industry.

Method of Application

Use the link(s) below to apply on company website.