For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution...
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Customer Service Agent
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
As the Customer Service Agent, you will be tasked to solve and deal with customers' complaints and concerns before and after sales have been done.
Key Skills & Qualifications:
- Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
- Respond to customer queries and provide accurate order progress updates.
- Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
- Identify and escalate priority issues or problematic clients to the team leader.
- Build and maintain strong customer relationships by addressing concerns with care.
- Generate and submit reports for accountability and performance tracking.
- Support the sales team by assisting new customer acquisition and order processing.
Key Competencies
- Excellent Organizing and prioritizing skills required.
- Extremely detail-oriented, attention to accuracy.
- Strong written, verbal, and interpersonal communication skills required Information management skills.
- Ability to work well independently, and as part of a team.
- Ability to multi-task, Problem-solving skills.
- Computer proficiency in Word, Excel, Power Point, Microsoft.
Method of Application
Send your cv to: hr@royalmabati.com Deadline 28 Feb
