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Customer Service Representative Nairobi
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- LocationNairobi
- Job FieldCustomer Care 
- Salary RangeKSh 30,000 - KSh 50,000/month
- Our client in the manufacturing sector and with offices in Nairobi and Meru is looking for a passionate & self-driven customer service officer to join our team. This is an exciting opportunity to grow with us and develop your career.
Reporting to: Head of Operations.
Job roles & responsibilities
- Attend to walk in customers, assess their needs and provide a solution to their satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets.
- Handle customer complaints, provide appropriate solutions, alternatives within the time limits and follow up to ensure closure.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Act as the company gatekeeper
- Inform customers of deals and promotions
- Assist with placement of orders, refunds, or exchanges
- Advice on company information
- Seek support from other team members where the situation dictates
Requirements and skills
- A bachelor’s degree in business-related courses with a minimum of two (2) years’ working experience in customer service.
- Proven customer support experience or experience as a Client Service Representative
- Track record of achieving targets
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems will be added advantage
- Customer Orientation and ability to adapt/respond to different types of personality
- Excellent communication and presentation skills
- Familiarity with all office applications
- Ability to multi-task, prioritize, and manage time effectively
Method of Application Interested and qualified? Go to Africa Talent Contours Limited on africatalentcontours.com to apply
