We are seeking a dedicated and personable Customer Service Specialist to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries promptly.
- Minimum Qualification :Bachelors
- Experience Level :Mid level
1. Responsible for online store customer service, ensuring smooth completion of orders, including the whole process of pre-sales, sales, and after-sales, such as user consultation, solving complaints and disputes, etc.
2. Responsible for customer operations, such as keeping close contact with high-quality customers, account verification, etc.;
3. Complete monthly targets;
4. Keep abreast of market trends, analyze the root causes of problems based on industry characteristics, and continuously improve and optimize products.
Job requirements
1. Only Livechat customer service.
2. Bachelor degree or above, with experience in e-commerce customer service or those who are interested in working in the e-commerce industry in higher priority.
3.The platform operates 24 hours a day, willing to work in shifts.
4. Proficient in basic office software such as word, excel.
5. Good time management skills, careful and patient work, strong understanding and communication skills, good at analyzing and solving practical problems.
6. Should present their certificate of good conduct.
Additional information
• Monthly salary: (basic salary + bonus + night shift allowance + overtime pay = between 31250 & 46450
• Work location: Vision Plaza, Unit 42, Mombasa Road
• Working hours: Day shift 8am-8pm, Night shift 8pm-8am
• Rest days: 8 off days per month on a shift basis.
