Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
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Eligibility Supervisor
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
The Position:
- A vacancy has arisen within GHB EU Eligibility Team, opening the opportunity for an enthusiastic, highly motivated, and driven individual to join our Operations Team in the role of supervisor
- You will be responsible for providing a solid in-depth knowledge of System & Processes to ensure a customer centric service and delivery of KPI’s across the Eligibility Organisation.
Main Duties/Responsibilities:
- Manage and motivate the team focused on KPI, productivity and customer satisfaction within the Eligibility organization.
- Develop team members by providing support and guidance to ensure relevant training and development for all staff members.
- Conduct staff appraisals, to review agreed objectives against individual’s performance. Establish a coaching environment to identify and address areas of under performance.
- Develop effective business relationships and communications with internal and external customers, to ensure a seamless delivery of service.
- Anticipate potential service problems and instigate remedial action, ensuring minimal impact to customers. Liaise with Senior Supervisor, providing updates on areas of concern, and respond to underlying issues in a prompt and effective manner.
- Being proactive in identifying improvement/enhancement opportunities and be active in identifying and sharing ideas for innovation and continuous improvement in business process.
- Create/maintain Processes in Knowledge Exchange.
- Quality Audit execution, presentation of results and root cause analysis to provide coaching/development to staff ensuring Quality KPI is achieved month on month.
- Ensure engagement with Management Team at all levels.
- Carry out any other ad-hoc tasks as required to meet the business needs.
Skills/Qualities:
- Proven leadership skills to motivate and develop others
- Self-motivated with a proactive approach
- Exceptional attention to detail and accuracy
- Ability to take ownership and deliver results
- Leadership in Coaching/Development
- Work well in a team environment
- Ability to learn in a virtual environment
- Excellent problem-solving skills
- Confidentiality Management of Data
- Fluent in English (Verbal & Written)
Method of Application Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply
