Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.
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External Communications Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 - 5 years
- LocationNairobi
- Job FieldMedia / Advertising / Branding 
Key Responsibilities
Strategy
- Develop and implement the communications and content strategy in Kenya & Africa communications plan.
- Provide key strategic communications advice to WRB/CIB head and WB/CIB business leaders in country
- Maintain a tight control of all issues that have the potential to cause reputation damage to Standard Chartered WRB/CIB in country. Manage crises and pro-actively deal with threats to Standard Chartered’s reputation
- Maintain excellent communications with the working press and editors/producers
- Pro-actively pitch story ideas to the media that fit the WRB & CIB country and cluster strategic agenda
- Write key message documents and maintain key data points that back up the strategic business plan
- Formulate and implement external communications plan, which is aligned with the business agenda
- Ensure compliance with the SCB media policy
Business
- Identify external profiling opportunities – including to originate and develop op-eds, points-of-view, and story ideas to be pitched to the media (local & international media, and trades).
- Lead the content development that will support the business profiling and engagement with clients.
- Support businesses in awards submissions.
- Identify and maximise speaking opportunities for the CEO for Kenya & Africa, as well as WRB & CIB business heads, with a focus on strategy, business capabilities and achievements, thought leadership and management.
Processes
- Drive utilisation / exploit new technologies / channels to enhance communication.
- Work with teams across Group CABM, Cluster CABM, Marketing, and key stakeholders to ensure coordinated approach to communications, as well as consistency in delivery quality outcomes.
- Ensure compliance with the Bank’s communications policy in-country
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
- Country level:
- CABM Head, Kenya & Africa
- CEO, Kenya & Africa
- CFO, Kenya & Africa
- Kenya Country Management Team (CMT)
- Kenya Business Heads, with a focus on the Wealth Retail Banking & Corporate & Institutional Banking (CIB) businesses
- Key business (CIB & WRB) and functional leads including HR, Finance, Legal, Compliance, Risk, and Corporate Real Estate Services
Group level
- CABM teams in Group , Africa, UAE, Middle East & Pakistan
- Group CIB & WRB marketing teams
- Group CIB & WRB Comms and Group Media
- Group Sustainability and Corporate Comms, including Content & Campaigns, Reputation & Issues Management
- Group Internal Comms and Functions Comms
External
- Agencies (creative, writers, social media etc)
- Other vendors
Skills and Experience
- Content development (Thought Leadership)
- Media Relations
- Stakeholder Management
- Critical Thinking
- Manage Ambiguity
Qualifications
- EDUCATION - At least a Bachelor’s degree in a communication or business-related discipline
- LANGUAGES - Excellent spoken and written command of English
Functional Knowledge & Experience
- At least 2-5 years in an external communications role in country – preferably in corporate and consumer banking environment
- Experience in driving communications strategies and/or in journalism
- Excellent working knowledge of the media including deadlines, interests, agendas, etc. A background in journalism is preferable but not essential
- Excellent relationships with the media at all levels
Method of Application Interested and qualified? Go to Standard Chartered Bank Kenya on jobs.standardchartered.com to apply
