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Global Cards Solutions Specialist III – Operations
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 - 5 years
- LocationNairobi
- Job FieldFinance / Accounting / Audit 
Our client, United Nations Federal Credit Union (UNFCU) is looking for a Global Cards Solutions Specialist III – Operations to join the Nairobi office. This role will sit at the Contact Center and requires a solutions-oriented individual with a strong background in financial institutions, front-line banking experience, and a progressive career path in fraud and dispute resolution.
Key Responsibilities
- Serve as a subject matter expert (SME) in fraud and dispute management for credit and debit cards.
- Assist members with fraud claims, chargebacks, and disputes via telephone, email, and other contact center channels.
- Act as an escalation point for VIP clients, corporate agency accounts, and remote members requiring specialized assistance.
- Monitor compliance with VISA chargeback rules, Regulation E & Z, and global banking standards.
- Ensure accurate tracking and resolution of card-related issues, working with vendors, processors, and internal teams.
- Analyze transaction patterns to identify fraud trends and recommend mitigation strategies.
- Drive operational efficiency by maintaining department procedures, training materials, and operational alerts.
- Lead problem resolution efforts, ensuring smooth coordination between the Contact Center, Retail Branches, and Representative Offices.
Minimum Qualifications & Experience:
- Bachelor’s degree in business, Finance, Banking, or a related field.
- 3-5 years’ experience in a financial institution, with at least 2 years in a front-line role (Branch Banking, or Card Operations).
- Demonstrated career progression within banking or financial services, ideally in fraud and dispute resolution.
- Hands-on experience with credit and debit card fraud claim processing, chargebacks, and regulatory compliance.
Method of Application Interested and qualified? Go to Rise & Learn Global on interview.enigmascore.com to apply
