Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
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Guest Services Agent
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience1 - 2 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant 
Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
- Diploma/Degree in Hotel Management/Front office operations.
- Service-focused personality is essential.
- 1-2 years experience in a similar role.
- Prior experience working with Opera or a related system
- Fluency in English.
- Additional languages are a plus
Method of Application Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply
