Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
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Head of Operations
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience7 years
- LocationNairobi
- Job FieldProject Management 
THE JOURNEY
- Team Leadership & Development: Lead and mentor the Operations team, fostering a results-driven and growth-oriented culture.
- Performance & Strategy: Set and track operational KPIs, ensuring continuous improvement in efficiency and service quality (delivery time, fail rates, orders per hour, courier utilization, etc.)
- Cross-Functional Collaboration: Work closely with Commercial and other teams to enhance operational performance and drive growth across Kenya.
- Courier acquisition: Identify and engage potential couriers through various online and offline channels, ensuring we optimize funnels and are well-covered during all periods.
- Courier & Fleet Experience: Prioritize an exceptional experience, making the platform the preferred choice for our courier partners.
- Partner operations: Improve key metrics such as preparation time, waiting time, menu quality, and more.
WHAT YOU WILL BRING TO THE RIDE
- At least 7+ years of total work experience, with 3+ years managing teams in high-demanding positions. Work in marketplaces, logistics, consulting, investment banking, or related fields are a plus.
- Bachelors / Masters degree in Engineering, Math, statistics, Business or related fields are a plus.
- Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions.
- Great communication and interpersonal skills - you can negotiate contracts with large organizations AND explain Glovo’s value proposition to couriers and micro and small enterprises.
- Project management skills, highly organized and detail-oriented approach.
- Excellent knowledge of Google Suite and/or MS Office, Excel.
- Knowledge of the local regulatory environment is not required but will be an advantage.
Method of Application Interested and qualified? Go to Glovo on jobs.glovoapp.com to apply
