HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
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Head of Sales & Marketing
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma , MBA/MSc/MA
- Experience8 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Our Client
- Our client a distinguished integrated facilities management services provider in the East African region. At the forefront of the cleaning services industry, offering a wide array of solutions designed to meet the diverse needs of our clientele. With a robust portfolio encompassing contractual management, retail services, sanitation and hygiene, and bespoke facilities management, our client is committed to delivering world-class services that empower businesses to thrive.
Job purpose
- The sales department requires a dynamic Group Head of Sales & Marketing who has the vision and leadership ability to grow sales volumes and grow the brand image through sustained marketing activities that are designed to take the company into a new and exciting phase of its development as part of the senior management team. The position requires an individual with foresight, management focus and a firm grasp of the sales and marketing process and realities of the integrated facilities and customer service industry.
- The Group Head of Sales and Marketing will be expected to lead, inspire, develop and spearhead the sales growth of the company through his /her team, maintaining at all times the ethos of partnership and shared decision making which is so fundamental to the department’s success. It will be their role to implement company policies and to provide leadership to the staff, ensuring that they share and reflect the company’s mission, values and aspirations within all our regions.
Key Responsibilities
SALES DELIVERABLES
STRATEGY FORMULATION
- Responsible for senior level decision making and both day to day management and strategic direction of the sales growth of the organization.
BUSINESS PLANNING AND BUDGETING
- Participate in the business planning process, review, recommend, obtain budgetary approval, implementation and control for contributing to the robustness of business plans and activities and cost containment.
STATUTORY COMPLIANCE AND REPORTING
- Manage, modify, and report on all statutory obligations relating to tenders and bids, and for compliance with legal requirements as well as manage the external tender process.
GROW THE SALES VOLUMES
- Proactively ensure steady sales growth for the company as the company retains market competitiveness and positive image as well as ensure continuous sales growth by building a high performance sales team that delivers results, maximizing sales to the current clientele and new products development
FOLLOW UP ON PAYMENTS
- Drive the sales team to ensure clients make pending payments on time to ensure smooth flow of projects.
TEAM DEVELOPMENT AND MANAGEMENT
- Responsible for monitoring performance, growth and development of his team to ensure a motivated team in the sales department.
DEVELOPMENT OF ACTION PLANS TO PENETRATE NEW MARKETS
- Initiate, coordinate, design and implement concrete strategies to ensure penetration into new markets in implementation of sales strategy as well as guiding the sales team on new markets to ensure profit maximization.
PRICING STRATEGY
- Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Maintain an active update of pricing model.
CONTRACT DOCUMENT MANAGEMENT
- In liaison with his team, accurately prepare and renew contract documents.
CUSTOMER RELATIONSHIP MANAGEMENT-(CRM)
- Managing our client Limited’s interactions with current and future customers using technology to organize, automate and synchronize sales, marketing, customer service, and technical support as well as ensuring continuous updates, keep close contact with clients, to ensure the company retains positive image and client satisfaction at all times.
NEW PROJECTS MOBILIZATION
- Exhibit sales acumen to ensure the company progressively acquires and retains new business to
- achieve increased sales volume and profitability.
MANAGEMENT OF THE SALES PROCESS
- Across the regions, ensuring sales analysis and market trends are in line with the company’s strategic plan.
MARKETING DELIVERABLES
CORPORATE IMAGE
- Champion, model and improve the Company image as defined by the Vision, Mission and Core Values as well as Corporate Social Responsibility Priorities.
IT SERVICES & COMMUNICATION
- Direct the use of various IT systems in advertising, monitor their effectiveness and ensure optimal utilization at the cost effective rate
ADVERTISING AND PROMOTION
- Manage and coordinate all marketing, advertising and promotional activities and liaise with media and advertising firms
MARKETING PLANS AND PROJECTS
- Develop and implement marketing plans and projects for new and existing products/services and manage the productivity of the marketing plans and projects
OVERSEE ALL THE MARKETING FUNCTIONS
- Monitor & control all communication with clients, staff, suppliers and all stakeholders as well the
- public to ensure consistent communication.
MARKETING PLANS AND PROJECTS
- Putting in place marketing plans and projects for the new and existing products/services and
- managing the productivity of the marketing plans and projects.
BRAND IMPROVEMENT AND MANAGEMENT
- Conducting continuous market research and surveys on the various businesses in order to ensure that the brand is continuously improved and maintained. Instilling a marketing led culture throughout company Limited
Academic Qualifications & Experience
- A degree in marketing or business administration from a recognized institution
- Master’s degree will be an added advantage;
- Professional qualification: Diploma in sales & marketing from a recognized institution or equivalent;
- A minimum of eight (8 years) experience of which 4 (four) should be in a management position in main stream Sales.
Proficiencies
- Proficiency in excel and Sage systems.
- Extensive experience in all aspects of Sales management and customer service.
- Knowledge of Sales and Marketing tools and techniques
- Knowledge of and experience in the service industry and similar and operating environment an added advantage
Method of Application
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobshag@hcsaffiliatesgroup.com with Head of Sales and Marketing on the Subject line. Candidates MUST indicate their Current and Expected salaries
