Beth International is a home-grown Kenyan company trading in modern quality crafts, African artefacts, jewellery, textiles, and home décor among others. The firm was established in Nairobi in 1976 with a mission to identify, retail and export a vast assortment of Kenya’s unique crafts. We take pride in the fact that we continue to export unriv...
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IT Assistant
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer 
Job Overview:
- We are looking for a detail-oriented and tech-savvy IT Assistant to support the day-to-day operations of our IT systems. The ideal candidate will assist in managing hardware and software, ensuring that all runs smoothly, and troubleshooting any issues that arise. You will play a key role in ensuring that the IT infrastructure is in good working condition, allowing for seamless operations.
Key Responsibilities:
- Provide technical support to staff and assist with troubleshooting hardware and software issues, including Retail management systems, computers, and printers.
- Assist with the installation, configuration, and maintenance of retail hardware (POS systems, barcode scanners, receipt printers, etc.) and software.
- Monitor the performance of IT systems and ensure that all technology is functioning optimally throughout the retail environment.
- Assist with managing the retail network, ensuring that internet connectivity, Wi-Fi, and other communication tools are operational.
- Help with data backup and recovery procedures to protect important data and ensure business continuity.
- Perform routine maintenance tasks, such as updating software, installing patches, and ensuring that security systems are up to date.
- Support the setup and management of employee accounts, including configuring workstations, access permissions, and security settings.
- Collaborate with external vendors or IT support services for any major technical issues or system upgrades.
- Ensure compliance with data protection regulations and internal IT policies, maintaining a secure IT environment for sensitive retail and customer data.
- Train team members on the proper use of IT systems, software, and hardware, ensuring staff can effectively utilize technology in their daily tasks.
- Provide support during system or software updates and work with the team to minimize downtime during peak hours.
- Assist with inventory management of IT equipment and supplies, ensuring necessary technology is available and well-maintained.
- Document and log any technical issues, resolutions, and IT-related procedures for future reference.
Qualifications:
- Experience in IT support or a similar technical role, preferably in a retail or customer service environment.
- Knowledge of retail POS systems and retail software applications.
- Familiarity with network administration, hardware maintenance, and software troubleshooting.
- Strong problem-solving skills and the ability to diagnose technical issues quickly and accurately.
- Ability to work under pressure, especially during busy hours, and handle technical issues promptly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Preferred Skills:
- Experience with point-of-sale (POS) systems, retail management software, or inventory management systems.
- Knowledge of security protocols and practices for protecting sensitive retail data.
- Familiarity with PABX phone systems, system backups, and data recovery procedures.
- Knowledge of hardware repair or troubleshooting, including workstations and printers.
Method of Application
Interested and qualified candidates should forward their CV to: vacancies@bethinternational.com using the position as subject of email.
