At Solidicon, we're more than just a game development studio; we set hearts racing around the world, one thrilling game at a time. Our journey is fueled by a deep-seated passion for technology and an unwavering commitment to innovation. We believe in pushing the boundaries of the digital realm to create immersive experiences that are not just engaging...
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IT Support Specialist
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma , KCSE , MBA/MSc/MA , NCE , Others
- Experience3 years
- LocationNairobi
- Job FieldICT / Computer 
- Solidicon is seeking an experienced, all-round knowledgeable IT Technical Support agent to join our technical support team. The position entails providing technical support and performing operational tasks to keep our infrastructure and services in tip-top shape. If you are committed to delivering high-quality IT assistance, continuously learning, and ensuring smooth daily operations, we would be pleased to have you as part of our team.
Key Responsibilities:
- Providing technical support to customers through the various written channels offered;
- Documenting all requests and incidents in the ticketing system according to internal procedures;
- Creating and maintaining documentation for agents and customers;
- Resolving customer requests and incidents efficiently and comprehensively;
- Ensure every customer feels valued, supported, and well taken care of;
Requirements:
- Completed higher education in the field; or have equivalent experience;
- Minimum 3 years of experience in a similar position;
- Minimum conversational level of English;
- Nice to have, French conversation and writing skills.
- Excellent communication skills;
- Familiar with Advanced Windows OS configuration & troubleshooting, analyzing various logs, software troubleshooting, cloud hosted services and principles;
- Maintaining cloud infrastructure
- Available to work in 8-hour shifts to cover 24/7 schedule.
What we are offering:
- Permanent employment contract;
- On site working in nice office.
- Motivating salary structure; fixed and variable components, depending on team and individual KPIs.
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
