Job Openings at Equity Bank Kenya

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...

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• Contents
• Open Jobs
  1. Head of IT - Equity Afya
  2. Financial Accountant - Equity Afya
  3. Receivables Accountant - Equity Afya
  4. Corporate Schemes Administrator - Equity Afya
  5. Customer Experience & Business Development Coordinator - Equity Afya
  6. IT & Systems Support Officer - Equity Afya
  7. Head of Pharmacy Services & Pharmacy Quality Assurance - Equity Afya
  8. Chief Pharmacist - Equity Afya
• Method of Application

• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience10 years
• LocationNairobi
• Job FieldICT / Computer&nbsp

Position Overview:

Reporting to the Managing Director, the Head of IT will be responsible for championing continuous optimization of the Network’s operations and processes, including ensuring innovation/ renewal of core processes and systems. The position holder will also be responsible for overseeing and managing the ICT function and ensuring continuous availability of the systems, networks and databases, including data security systems, to achieve reliability and optimum support for hospital operations.

Key Responsibilities:

• Develop strategies to drive innovation, including automation of patient and nonpatient-facing processes in line with the overall strategic plan of the Network.
• To design, implement, support and maintain LAN, WAN, security and Server infrastructure that supports the requirements of the business from a performance and availability standpoint.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• Prepare the ICT annual budget and monitor its implementation upon approval to ensure cost containment and value for money.
• Developing and implementing IT policy and best practice guides for the organization.
• Put in place disaster management and business continuity processes and infrastructure to ensure business continuity for the Network’s operations.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Serve as the institution’s information technology representative on a variety of information technology-related committees and task forces departments, and government bodies regarding the implementation of information systems necessary to meet mandated data, information and reporting requirements.
• Provide leadership and guidance to direct reports.

Qualifications

Qualifications & Skills:

• Master’s degree in Information Technology, Computer Science, Computer Engineering or any other related fields from a recognized institution.
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or any other related field from a recognized institution.
• Minimum of 10 years’ information technology experience including computer operations management, multiple roles in systems implementation, architecture, security/compliance, business-wide strategic planning responsibility with 5 years at management level.
• Experience in developing scalable enterprise solutions and being abreast with modern emerging technologies such as AI, Cloud (Cloud Migration and Management, Back-Up, Cloud Native Infrastructure Solutions, Integration Planning Capability, Cloud Security Solution – Compliance, Cloud Security Framework Design and Evaluation) and distributed ledgers.
• Professional ICT qualifications such as Microsoft Certified Systems Engineer (MCSE), CCNA or other equivalent and recognized qualifications will be an added advantage.
• Membership to an association like Computer Society of Kenya, Engineering Board of Kenya or any internationally ICT recognized association will be an added advantage.
• Strong leadership and managerial skills, with experience in leading and developing high-performing teams.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience6 years
• LocationNairobi
• Job FieldFinance / Accounting / Audit&nbsp

Position Overview:

Reporting to the Finance Manager, the Financial Accountant will be responsible for the co-ordination and monitoring of Clinics financial operations and performance reporting and ensuring financial reporting standards and compliance are maintained across all the clinics.

Key Responsibilities:

• Develop and continuously review policies and procedures for clinics and ensure internal systems and controls at the clinic level are maintained. 
• Establish standardized accounting practice and financial reporting standards are maintained across all the clinics.  
• Develop and maintain a robust system of asset controls, revenue cycle management, cost controls, stock controls, accounts receivable and payables accounting. 
• Working with clinics leads to develop annual budget & plans, cash flow forecast and carrying out perioding budget variance analysis and reporting. 
• Work with business development teams and clinics leads to carry out performance and market data analysis to inform decision making for clinic growth and expansion. 
• Assist to carry out financial and market feasibility for clinics establishment and expansion.  
• Ensure fiscal (tax) compliance across all clinics, filing of returns, ensuring payment/remittance of VAT, WTAX for franchise fees by EQA facilities.
• Ensure annual statutory audit of EQA facilities and filing of the same by 30 June
• Raising monthly Franchise Fees for EQA facilities and collection of the same

Ensure remittance of statutory deductions by EQA facilities

Qualifications

Qualifications & Skills:

• A Bachelor of Commerce, Business Administration, or related degree with a major in accounting. 
• Certified Accountant CPA (K) or ACCA qualification. 
• Six (6) years progressive working experience in accounting with preference in healthcare set up
• Expert knowledge of accounting, auditing, and financial and management reporting. 

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 years
• LocationNairobi
• Job FieldFinance / Accounting / Audit&nbsp

Position Overview:

Reporting to the Credit Controller, the Receivables Accountant will be responsible for ensuring that accurate and complete claims are submitted to Insurances and Corporations, through the process of vetting, verification, batching and Dispatch of claims.

Key Responsibilities:

• Coordinate collection of invoices and supporting documents in a central point.
• Carry out the vetting of claim forms and invoices against scheme rules for complete documentation before dispatch.
• Carry out Invoice approval and batching in the system.
• Carry out physical Dispatch to the Insurance or Corporations.
• Maintain a record of all the invoices dispatched.
• Maintain returned invoices tracker and re-submit all returned invoices.
• Carry out proper back up and filing of claims support documents.
• Communicate to Internal Customer (Staff) on any updates from third party Customers, concerning the Claim Process
• Any other duty assigned by the supervisor in line with the job description.

Qualifications

Qualifications & Skills:

• Degree in any business-related discipline
• At least 3 years working experience in a similar position preferably in a health sector.
• Excellent customer service skills.
• Self-motivated and ability to work under pressure.
• Produce quality work, with accuracy & efficiency.
• Team-player with good inter-personal skills.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience4 years
• LocationNairobi
• Job FieldBanking&nbsp

Position Overview:

Reporting to the Credit Controller, the Corporate Schemes Administrator will ensure that corporate databases are updated in the system and communicated to all clinics and update benefit entitlements for different schemes. They will also support EQA clinics front office with communication to the corporates regarding scheme memberships and entitlements.

Key Responsibilities:

• Ensuring efficient and timely delivery of service to insurances and corporates. 
• Ensuring daily that Insurance and Corporate requirements are communicated to all stakeholders through updating the corporate folder. 
• Create new schemes in the system capturing all the schemes policies including expiry date. 
• Ensuring proper record keeping and maintaining an effective document handling system for the schemes 
• Identify the cause rejected claims and implement changes to avoid recurrence. 
• Train all relevant users on the insurance/ corporate requirements 
• Ensure timely renewal of credit contracts and bank guarantees 
• Maintain up to date corporate database
• Train users on compliance with scheme rules
• Efficient resolution and resubmission of rejected claims
• Any other duty assigned by the supervisor in line with the job description. 

Qualifications

Qualifications & Skills:

• Bachelor’s degree in commerce or business studies
• At least 4 years’ experience in a similar role, preferably in a healthcare environment.
• Excellent customer service skills. 
• A good working knowledge of MS Excel and word. 
• Self-motivated and ability to work under pressure. 
• Team-player with good inter-personal skills.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience2 - 3 years
• LocationNairobi
• Job FieldCustomer Care&nbsp , Media / Advertising / Branding&nbsp

Position Overview:

Reporting to the Head of Partnerships, Customer Experience and Business Development, the Customer Experience & Business Development Coordinator is responsible for enhancing the overall patient/customer experience while supporting marketing initiatives within the clinical setting. This role combines strategic marketing with customer service to ensure that patients, healthcare professionals, and other stakeholders receive clear, consistent, and engaging communications that support the clinic's services, values, and brand. The coordinator will work closely with clinical teams to improve customer touchpoints and contribute to marketing efforts that promote clinical services and ensure an exceptional patient experience across the network.

Key Responsibilities:

• Develop, implement, and monitor strategies to enhance patient/customer experiences across various touchpoints (e.g., in-clinic, online, post-visit).
• Gather feedback from patients and customers through surveys, interviews, and other tools to identify areas for improvement.
• Collaborate with clinical teams and other departments to address and resolve patient concerns or issues.
• Maintain and improve patient journey maps, ensuring seamless experiences from appointment booking to follow-up.
• Ensure consistent communication and follow-through with patients, answering queries, and guiding them through processes related to clinical services.
• Assist in creating and executing marketing campaigns aimed at promoting clinical services, patient education, and brand awareness.
• Write and produce marketing content for a variety of platforms (website, social media, email newsletters, brochures, etc.) with a focus on patient needs and clinic offerings.
• Collaborate with the clinical and marketing teams to develop targeted materials that align with the clinic's clinical goals, branding, and patient engagement strategies.
• Support digital marketing efforts including website updates, email campaigns, and social media initiatives to drive patient engagement and brand awareness.
• Ensure consistent, clear, and accurate messaging across all marketing and customer experience materials to reinforce the clinical brand.
• Collaborate with the marketing team to create promotional materials (e.g., flyers, newsletters, patient brochures) that align with both brand and clinical communication standards.
• Monitor and assess the impact of marketing activities on customer perceptions and satisfaction.
• Develop and implement patient education strategies, materials, and campaigns to increase awareness of clinical services, treatments, and health topics.
• Partner with clinical staff to ensure patient education materials are accurate, up-to-date, and aligned with best practices.
• Track and analyze patient feedback, marketing campaign performance, and customer service metrics to improve the customer experience and marketing effectiveness.
• Prepare reports on customer experience metrics, campaign performance, and trends in patient satisfaction.
• Suggest improvements to clinical services and marketing strategies based on data-driven insights.
• Work closely with clinical leadership, patient services, and other teams to ensure alignment on customer experience initiatives and marketing efforts.
•  Provide support to clinical leadership in addressing specific patient concerns or improving service delivery.
• Engage with external vendors, partners, and agencies to enhance marketing outreach and customer experience strategies.

Qualifications

Qualifications & Skills:

• Bachelor’s degree in Marketing, Communications, Healthcare Administration, or related field.
• Additional certifications or training in customer experience or healthcare marketing is a plus.
• Minimum of 2-3 years of experience in customer experience, marketing, or patient relations in a clinical or healthcare setting.
• Proven track record in digital marketing, social media management, and content creation.
• Experience working with clinical teams to create customer-centric marketing campaigns.

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience
• LocationNairobi
• Job FieldICT / Computer&nbsp

Position Overview:

Reporting to the Systems & Network Administrator, the IT & Systems Officer shall be responsible for the maintenance, configuration, and reliable operation of computer systems and servers, as well as provision of support services to the clinic users. The Systems Administrator will play a key role in ensuring the integrity and efficiency of our IT infrastructure and the smooth running of IT operations in the clinics.

Key Responsibilities:

• System Configuration and Maintenance: Install, configure, and maintain computer systems, servers, and software applications and perform routine system updates, patches, and upgrades to ensure optimal performance and security.
• Network Administration: Manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless technologies and monitor network performance and troubleshoot connectivity issues.
• User Support: Provide technical support to end-users, addressing hardware and software-related issues and assist in the setup and configuration of workstations, laptops, and mobile devices.
• Security Management: Implement and maintain security measures to protect systems and data & conduct regular security audits and implement best practices to ensure the integrity of the IT environment.
• Backup and Recovery: Develop and implement backup and recovery strategies to safeguard critical data and test and verify backups to ensure data restoration in the event of system failures.
• Documentation: Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting guides and keep inventory of hardware and software assets.
• Monitoring and Performance Optimization: Monitor system performance, analyze trends, and implement optimizations to ensure efficient resource utilization and proactively identify and address potential issues before they impact system availability.
• Collaboration: Collaborate with IT team members and other departments to support ongoing projects and initiatives and provide technical expertise and guidance on infrastructure-related matters.

Qualifications

Qualifications & Skills:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a Systems Administrator or in a similar role.
• Strong proficiency in server and desktop operating systems (Windows, Linux, or others).
• Familiarity with networking protocols and technologies.
• Experience with virtualization technologies (VMware, Hyper-V, etc.).
• Knowledge of security best practices and tools.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows Server.
• Knowledge of scripting languages (PowerShell, Bash, Python).
• Working knowledge of Microsoft ASP.NET frameworks.
• Understanding of ITIL or other IT service management frameworks.

• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience8 years
• LocationNairobi
• Job FieldPharmaceutical&nbsp

Position Overview:

Reporting to the GM-Clinical Services, the Head of Pharmacy & Pharmacy Quality Assurance shall coordinate quality, patient safety and regulatory initiatives and programs for the pharmacy section to maintain a systematic continuous team-based approach to quality and compliance within the network and ensure timely supply of all clinical supplies.

Key Responsibilities:

• Develop, implement, and maintain a robust quality management system for the pharmacy section, in compliance with relevant regulations and guidelines.
• Develop and implement a formal clinical quality and patient safety program.
• Drive the development and implementation of comprehensive care strategies, initiatives and programs that will lead to the achievement of quality patient care and growth.
• Relationship Management with Pharmacy accrediting and regulatory bodies to enhance partnership and collaboration, including accreditations.
• Perform risk assessments to identify potential quality issues and develop strategies to mitigate them.
• Participates in budget development.
• Support the procurement processes of clinical pharmacy items for the clinics
• Conduct internal and external controls to monitor the performance of the pharmacy section and take prompt action to maintain quality service.
• Audit compliance as per approved checklist and report to the Pharmacy Services Manager any unfavorable trends in unmet indicators for timely remedial action.
• Identify good practices within the pharmacy units and recommend them for recognition.
• Develop and Implement a Drug Availability Monitoring Tool

Qualifications

• Bachelor’s degree in pharmacy
• Master of pharmacy, MBA, MPH, MSc Health Systems will be an added advantage
• Experience in pharmaceutical supply chain will be an added advantage
• Solid understanding of pharma clinical quality journeys, evolving trends in Pharma industry, and monitoring mechanisms on quality compliance.
• Minimum of 8 years’ experience in industry

• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience10 years
• LocationNairobi
• Job FieldPharmaceutical&nbsp

Position Overview:

Reporting to the MD, the Chief Pharmacist shall lead pharmaceutical engagements for Equity Afya with a focus on industry and global partnerships, pharmaceutical value chain – global & local pharmaceutical companies, importers and distributors, stakeholders and regulators in the sector.

The holder will also be responsible for coordinating and leading pharma engagements under the wider Equity Health Eco-system; including Equity Insurance, Equity Foundation, and Equity Group.

Key Responsibilities:

• Manage end to end supply chain processes for pharmaceutical, nutrition products, medical devices and medical equipment requirements for countries that Equity Afya operate in.
• Serve as subject matter expert for drug procurement, medical devices and equipment and service providers related to pharmaceutical regulatory bodies.
• Support in the development of processes to ensure compliance related to key supply chain requirements such as quality control, cold chain storage and distribution.
• Lead strategic supplier relationship management to continually identify process improvements and cost reduction opportunities.
• Taking lead in engagements with the pharmaceutical industry players and partners
• Supporting Equity Afya to strengthen, fully centralize and consolidate supply and procurement of pharmaceutical and non-pharmaceutical products across the region.
• Ensuring that pharma practice adheres to existing regulations and guidelines of the Pharmacy & Poisons Board (PPB) and other relevant regulators within the region.
• Provides linkages between Equity Afya as a provider, and the other arms of healthcare ecosystem within Equity: Equity Insurance, Equity Group Foundation and Equity Group’s Strategy Team
• Provide guidance on strengthen existing policies, procedures, rules, and protocols for pharmacy practice within Equity Afya.
• Contribute to the development of long-term goals and strategic plans for the pharmacy department.
• Develop and implement programs to enhance patient education regarding medications and treatment plans.
• Provide leadership in clinical pharmacy services, including medication therapy management (MTM), drug information, and patient counseling.
• Monitor and improve medication-use processes to ensure patient safety and optimize therapeutic outcomes.
• Establishment of and EQA Formulary for Pharmaceuticals, Non-Pharms, Lab and Other Medical supplies.
• Establishment of an EQA Procurement Plan for Pharmaceuticals, Non-Pharms, Lab and Other Medical supplies

Qualifications

Qualifications & Skills:

• Bachelor’s Degree in pharmacy
• Master of pharmacy, MBA, MPH, MSc Health Systems
• MSC project planning or PMP an added advantage
• Experience in pharmaceutical production/manufacture process
• Solid understanding of pharma go-to market strategy, evolving regulatory framework & market trends in Pharma industry
• Minimum of 10 years’ experience in industry

Method of Application

Use the link(s) below to apply on company website.