We are seeking an organized and detail-oriented Logistics & Shipping Coordinator to join our dynamic team. In this role, you will manage and oversee the entire shipping process, from packaging and coordinating deliveries to tracking and follow-up with customers. You will ensure smooth operations and timely delivery, while maintaining excellent communication with all stakeholders. If you have a Diploma in Logistics or are a Certified Supply Chain Professional (CSCP), we encourage you to apply and bring your expertise to our growing e-commerce business
- Minimum Qualification :Diploma
Location: Nairobi
Industry: Wall Clock
Job Type: Full-Time
Company Overview:
- At Wall Secrets, every day begins with a promise of inspiration and elegance. Our luxurious oversized wall clocks and hangings are more than just decor; they're a daily reminder of the beauty and potential that each day holds. Crafted with the discerning individual in mind, our collection transcends mere functionality. These pieces are designed not only to adorn your living spaces but also to inspire you from the moment you wake. Whether gracing your living room or enhancing your dining area, our clocks serve as elegant focal points, infusing every moment with artistry and sophistication.
Key Responsibilities
● Shipping Coordination: Coordinate and track the entire order fulfillment process, including packaging, shipping, and delivery.
● Delivery Logistics: Manage the initiation of Bolt delivery bikes (or other partners) and ensure timely pickups and deliveries.
● Customer Interaction: Follow up with customers on their orders, providing updates on the shipping process, and resolving any issues that arise.
● Inventory Management: Assist with stock management to ensure accurate availability of products for shipment.
● Order Processing: Collect customer details and ensure accurate packaging and labeling of shipments.
● Payment Processing: Track payment status and ensure successful receipt of payment upon delivery (cash-on-delivery or online payments).
● Follow-up and Reporting: Maintain detailed records of orders, deliveries, and customer interactions. Provide regular reports on shipping efficiency and customer
satisfaction.
Qualifications
● Diploma in Logistics, Supply Chain Management, or a related field (or equivalent experience).
● Certified Supply Chain Professional (CSCP) qualification is a plus.
● Previous experience in logistics, shipping, or e-commerce operations is preferred but not required.
● Proficient in using order management systems (OMS), shipping software, and inventory tracking tools.
● Strong organizational and multitasking skills with attention to detail.
● Excellent communication skills for handling customer interactions and coordinating with delivery partners.
● Problem-solving skills to quickly address delivery issues and delays.
● Familiarity with e-commerce platforms such as Shopify, WooCommerce, or similar is a bonus.
