The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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MICE Coordinator
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 - 3 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
What you will be doing:
- Reporting to the Director of Sales-Corporate & MICE, responsibilities and essential job functions include but are not limited to the following:
- Build relationships with various clients for new and repeat business by conducting sales calls and site inspections. Participate in site inspections and client entertaining as requested.
- Maintaining and improving the hotels catering business as well as any other market segment assigned.
- Maintaining existing relationship with clients as well as solicit new business to achieve sales’ targets.
- To establish and maintain rapport with clients, prior to, throughout and post conference, exceeding their expectations and encouraging repeat business.
- To expedite function bookings, prepare function resumes, event contracts and agreements to all departments in the hotel.
- Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.
- Consistently offers professional, engaging and friendly service
- Responsible for the sales and management of all group bookings of meeting rooms or more that do not require catering (with the exception of breakfast).
- This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Incentives, Conventions & Events Manager. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Manage Group payments, cancellations, rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
- Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Director of Sales is informed of any guest feedback
Qualifications
- Your experience and skills include:
- Previous sales or administrative experience preferred
- Computer literate in Microsoft Window applications and or relevant computer applications required
- Previous experience is an asset
- 2-3 years’ experience in Hotel Sales
- A diploma in Hotel Management or Hospitality Management
Method of Application Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply
