Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...
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National Customer Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience6 - 8 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
Role Context
Plan, organise and direct the Key Accounts Group in country in order to achieve targeted revenues and profitability.
Key responsibilities
- Manage and develop a portfolio of prospects and existing customers & establish customer agreements. Develop and implement an approach to secure competitors major account customers (prospects) in the shortest time possible
- Is in daily contact with customers, provide customer and sales support. Liaise with Ground Operations to ensure that Regular customers get the required service
- Make decisions during negotiation with customers related to volume and discount levels. Propose discount agreements to the sales manager for approval
- Plan, organise and direct the National Channel Group in country in order to achieve targeted revenues and profitability
Minimum Requirements
Education & Experience
- Bachelor Degree and 6-8 years’ experience in related field, including at least 2 years of supervisory experience
- Extensive depth of expertise and knowledge in specialized areas
- A thorough understanding of specific aspects of work supervised
- Develops advanced concepts
- Viewed as expert in functional or business area within DHL
- Deals with cross-cultural tactical issues
- Relationship building
- Commercial focus
- Customer Orientation
- Building and leading teams
- Cross border thinking
- Computer proficiency
Method of Application Interested and qualified? Go to DHL on careers.dhl.com to apply
