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Operations Manager
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience7 - 10 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
Job Description
Our Client is looking for an Operations Manager who will be responsible for overseeing and optimizing operational processes across the organization, with a focus on driving efficiency, enhancing logistics, and implementing process improvements. This role will encompass a broad scope, including logistics, customer service, sustainability initiatives, and technology implementation, to ensure seamless operations and alignment with the company’s strategic objectives.
Key Responsibilities
- Operational Process Optimization
- Conduct a comprehensive review of operational workflows across departments, including warehouse, logistics, and order fulfillment.
- Identify inefficiencies and implement process improvements to enhance cost-effectiveness and operational performance.
- Collaborate with cross-functional teams to ensure alignment with business growth and strategy.
- Logistics and Supply Chain Management
- Oversee the entire supply chain, including inbound and outbound logistics, transportation, and inventory management.
- Optimize route planning, delivery schedules, and fleet utilization to improve delivery times and reduce costs.
- Build and maintain strong relationships with transport providers and negotiate service agreements.
- Warehouse Collaboration and Inventory Control
- Partner closely with the Head of Warehouse to ensure adherence to policies and processes, while driving improvements in inventory control systems.
- Leverage technology to streamline inventory tracking and minimize stock discrepancies.
- Maintain a collaborative relationship to balance operational control with innovation.
- Customer Service and Order Fulfillment
- Streamline order fulfillment processes to enhance accuracy, speed, and customer satisfaction.
- Act as a bridge between operations and customer service teams to address bottlenecks and improve overall service delivery.
- Technology and Innovation
- Drive the adoption of advanced technologies such as ERP upgrades, AI tools, and automation solutions to improve efficiencies.
- Automate manual processes across operations to save time and reduce errors.
- Stay updated on industry trends to identify and implement relevant innovations.
- Cost Optimization and Financial Oversight
- Identify and implement cost-saving initiatives across operations, including logistics and warehouse management.
- Regularly review operational expenses and propose strategies for resource optimization.
- Collaborate with the finance team to ensure adherence to operational budgets.
- Health, Safety, and Compliance
- Ensure compliance with all health, safety, and environmental regulations.
- Develop and implement safety protocols across operations to minimize risks.
- Promote a culture of safety and accountability within the operations team.
- Sustainability and Environmental Initiatives
- Lead initiatives to minimize the environmental impact of operations, such as waste reduction and optimizing transport routes for fuel efficiency.
- Work with relevant teams to ensure sustainability goals are met.
- Performance Management and Training
- Develop KPIs to monitor operational performance and ensure continuous improvement.
- Implement training programs to upskill team members and instill operational excellence.
- Actively manage team performance, providing feedback and coaching as required.
Requirements
Key Competencies and Skills
- Analytical Thinking: Ability to evaluate complex processes and identify opportunities for improvement.
- Operational Expertise: Comprehensive knowledge of logistics, supply chain, and operational processes.
- Leadership and Collaboration: Proven ability to manage teams, drive change, and work across departments.
- Technological Savvy: Familiarity with ERP systems, logistics software, and automation tools.
- Customer Focus: Strong understanding of customer service principles and the importance of order accuracy and timeliness.
- Sustainability Orientation: Commitment to environmentally friendly practices and initiatives.
Qualifications and Experience
- Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or a related field. A Master’s degree is an advantage.
- 7-10 years of experience in operations, logistics, or supply chain management.
- Demonstrated success in process optimization, technology implementation, and cost reduction initiatives.
- Strong leadership skills and experience managing cross-functional teams.
KPIs and Success Metrics
- Reduction in operational inefficiencies (e.g., time savings, cost reductions).
- Improved logistics performance (e.g., reduced delivery times, optimized fleet usage).
- Enhanced customer satisfaction scores related to order fulfillment and delivery.
- Successful implementation of process improvements and new technologies.
- Measurable contributions to sustainability goals (e.g., reduced carbon footprint, waste minimization).
- Achievement of budgetary targets and operational KPIs.
Method of Application Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply
