As the Operations Supervisor you will play a pivotal role in ensuring the highest standards of cleanliness and operational efficiency across our sites. You will lead and support a dedicated team, implementing best practices and innovative solutions to enhance service delivery.
- Minimum Qualification :Bachelors
- Experience Level :Mid level
- Experience Length :5 years
Preferred Candidate Experience: Minimum of 5 years in a supervisory role, preferably within the cleaning or sanitation industry.
Your responsibilities will include:
1. Work Planning and Tracking:
o Develop comprehensive work plans tailored to specific site requirements and operational goals.
o Implement effective tracking mechanisms to monitor progress and ensure tasks are completed on time.
2. Flexible Scheduling:
o Must be available to work both day and night shifts interchangeably, including weekends and public holidays, to ensure seamless site management.
3. Team Leadership and Oversight:
o Lead cleaning teams in executing tasks and assignments, establishing a systematic follow-up process to guarantee completion and adherence to quality standards.
o Provide guidance and support to team leaders and frontline staff to foster a collaborative work environment.
4. Training and Development:
o Focus on the continuous training and development of team members to cultivate good working practices and enhance service delivery.
o Identify training needs and create targeted training plans to address skill gaps and improve team performance.
5. Excellence in Standards:
o Ensure adherence to the highest standards of cleanliness, staff grooming, and courtesy toward guests, promoting a culture of excellence.
o Drive innovation in cleaning practices and operational procedures to enhance service quality.
6. Client Feedback Management:
o Take full ownership of client feedback and complaints, ensuring timely resolution and follow-up to maintain client satisfaction and trust.
7. Site Audits:
o Conduct daily site audits to assess cleanliness, safety, and compliance with company standards, implementing corrective actions as necessary.
8. Collaboration with Senior Staff:
o Work closely with senior management to coordinate guest experience training, ensuring all staff understand and uphold service expectations.
9. Resource Management:
o Manage labor and supply costs effectively, maintaining them below the assigned thresholds while optimizing operational efficiency.
10. Implementation of Best Practices:
o Introduce and implement best practices in cleaning and sanitation processes, continuously seeking opportunities for improvement.
11. Staff Scheduling and Absences:
o Efficiently manage staff rotation plans, including sick days, off days, absences, and leave requests, ensuring minimal disruption to client operations.
Personal Characteristics:
1. Flexibility to work varied shifts, including weekends, nights, and public holidays.
2. Consistent commitment to excellence in all aspects of work.
3. Innovative and creative thinker, able to devise solutions to operational challenges.
4. Highly motivated, capable of working independently with minimal supervision.
5. Solution-oriented, adept at identifying problems and implementing effective solutions.
6. Composed and calm under pressure, demonstrating strong crisis management skills.
7. Experience in managing and coordinating responses to emergencies and crises.
8. Fluent in English, with excellent oral and written communication skills.
Qualifications:
1. Degree or diploma from a recognized hospitality training institution or equivalent experience.
2. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
3. Proven experience in a supervisory role within the cleaning or hospitality sector, with strong references to support your application.
