Working closely with the Debt Recovery Manager, the outbound collection agent will ensure focused attention to detail and closely monitor the performance of an assigned portfolio within all business segments of the company
- Minimum Qualification :Certificate
The overall objective of this role is to ensure the recovery of debts from clients on behalf of the company via inbound and outbound calls.
Working closely with the Debt Recovery Manager, the outbound collection agent will ensure focused attention to detail and closely monitor the performance of an assigned portfolio within all business segments of the company to achieve communicated targets through daily client engagements.
Location: Nakuru
Salary: KSHS 8,000 PLUS 5% commission on cheques/recoveries brought in.
Reporting to: Debt Recovery Manager
Key Responsibilities.
● Ensure compliance with the company policies and regulatory requirements pertaining collection and debt recovery.
● Making daily outbound calls to clients as well as occasional visits (on a need only basis) to follow up on payments.
● Demand, and enforce repayment of the assigned portfolio and achieve set targets.
● Negotiating with clients on behalf of the company and coming up with suitable exit strategies of the allocated book.
● Ensure a daily record is maintained with track of all the recovery progress for all debts to ease access to recovery.
● Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the company as well as reporting and monitoring all risks associated with debt recovery.
● Contacting customers and informing them of their overdue accounts.
● Maintaining customer payment records.
● Ensure allocated collection targets are achieved
Experience, Knowledge and Skills
● Experience in credit and debt recovery
● Should have strong analytical power, good problem solving skills and ability to work under immense pressure.
● Should be quick to think on their feet.
● Keep track of assigned accounts to identify outstanding debts
● Plan course of action to recover outstanding payments
● Locate and contact debtors to inquire of their payment status
● Negotiate payoff deadlines or payment plans
● Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people.
● Must have the ability to translate and apply credit knowledge to improve positive results in negotiation with clients
● Create positive relationships with debtors where possible to enhance future engagements
● Update account status and database regularly
● Alert superiors of debtors unwilling or unable to pay when necessary
Comply with the debt recovery requirements when legal action is unavoidable
Minimum Qualification:-
Certificate/Diploma in any field from a recognized institution.
Certificate/Diploma in either Sales & Marketing/ Banking/ Credit Management background will have an added advantage
Experience as an outbound collection agent will be an added advantage.
