Royal Business School is seeking a highly organized, personable, and proactive Receptionist to be the first point of contact for our students, staff, and visitors. The Receptionist will play a key role in ensuring smooth day-to-day operations by providing exceptional customer service, managing front desk activities, and supporting administrative functions.
- Minimum Qualification :Diploma
- Experience Level :Mid level
- Experience Length :2 years
Front Desk Management:
Welcome and assist students, staff, and visitors with professionalism and a friendly demeanor.
Answer and direct phone calls, emails, and inquiries to the appropriate departments.
Maintain a tidy and presentable reception area at all times.
Administrative Support:
Manage appointments, schedules, and meetings for the office.
Handle incoming and outgoing correspondence, including mail and courier services.
Maintain records and ensure proper documentation.
Student and Staff Assistance:
Provide general information about the school’s programs, services, and policies.
Direct students and staff to the relevant offices or resources within the school.
Coordination and Communication:
Coordinate with various departments to ensure seamless communication and support.
Assist in event planning, such as student orientation and school open days.
Problem Resolution:
Address concerns or complaints with a calm and professional approach.
Escalate unresolved issues to the appropriate personnel or department.
Qualifications:
Diploma or Certificate in Business Administration, Front Office Operations, or a related field.
At least 2 years of experience in a similar role, preferably in an educational institution or corporate environment.
Proven experience handling administrative tasks and managing a busy reception area.
Added Advantage: Knowledge of KASNEB and KNEC courses.
Skills:
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and other office management tools.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Professional appearance and demeanor.
