Conducts deep dive analysis on any serious deviation on the KPIs, with the Operations department. Accurately analyze and collect data for various types of business reports
- Minimum Qualification :Bachelors
- Experience Level :Mid level
- Experience Length :2 years
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
Responsibilities
Collects and extracts data from the systems (Client or Internal) and organizes. the data structure.
Creates and designs the reports templates and visuals for leadership and customers.
Ensures that all the report formats and links are kept up to date.
Sends reports periodically and punctually without any errors.
Analyzes any generated report, to give associated alerts.
Conducts deep dive analysis on any serious deviation on the KPIs, with the Operations department. Accurately analyze and collect data for various types of business reports.
Create business reports that provide. insight into key data points and communicate the results of data analysis in written and verbal form to managers.
Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests.
Provide requested reports with the required data elements for the team and other departments as needed.
Reconcile and validate data to ensure high-integrity reporting, conduct system and reporting audits to ensure high-integrity reporting and, report deliverables’ timeliness, accuracy and efficiency.
Develop new reporting applications and/or enhance reports and dashboards to meet business demands for both ad-hoc or ongoing needs.
Review and evaluate daily service level and prepare performance reports for client and internal management team.
Determine reporting opportunities to streamline manual processes and develop or implement automated procedures.
Update performance results for each site.
Develop and distribute monthly performance recognition to Operations Managers and Supervisors (High 5, CSAT, etc.)
Individually creates solutions and automated templates using interactive technology and solution in conjunction with Advanced Excel, VBA, SQL, Power BI, and other available technology.
innovate in-house center of excellence and contribute in global-level development projects.
Ensure timely and accurate generation of all internal and external reporting including consistency and standardization amongst the various types of reports and databases.
Update and send daily productivity reports to sites.
Requirements
Bachelor of Science in Statistics, Computer science, Mathematics, Finance, general
business, Accounting or a related field
2-4 years of experience in a related field is required.
Must have good analytic skills in MS Office, Excel (Intermediate to advanced) and MySQL, Power BI, Database, and VBA (Basic).
Basic knowledge of SQL and other RDBMS along with data visualization techniques and tools
Theoretical knowledge with Trainable skills on .net/JS /VBA/scripting is an added advantage.
Superior written and verbal communication skills.
Proficiency in the English Language
Has great communication skills.
Ability to handle pressure.
Proactive mindset
Attentive to detail and accuracy
Innovative and creative
