CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
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Retail Sales & Customer Service Associate
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 
The Retail Sales & Customer Service Associate is responsible for providing excellent customer experiences, driving product sales, handling cash transactions, and supporting daily retail operations. The role is crucial in promoting physiotherapy and rehabilitation products to walk-in customers, responding to their needs with a consultative approach, and managing store-level activities including POS operation, inventory display, and basic administrative tasks. Must have experience in a retail sales role, preferably in health, wellness, or pharmaceutical sectors.
Key Responsibilities:
Customer Service & Sales
- Welcome customers professionally and guide them through product options based on their needs (e.g., pain, injury, mobility).
- Demonstrate deep understanding of our client physiotherapy and rehabilitation products.
- Build rapport and offer after-sales advice.
- Upsell and cross-sell related products to maximize customer value.
- Handle customer inquiries, concerns, and product returns professionally.
Cash Handling & POS Operations
- Accurately process all cash and card sales using POS systems.
- Manage daily float and secure all transactions.
- Maintain and reconcile the cash register at the end of the day.
- Ensure safe handover of deposits to the accounts team or bank.
Store Operations & Inventory Management
- Assist in visual merchandising and display of products.
- Monitor and report on stock levels and ensure timely replenishment.
- Ensure that retail shelves and promotional stands are clean, tidy, and well-stocked.
- Coordinate with the warehouse for stock requests.
Marketing & Promotions
- Distribute promotional materials and support in-store campaign execution.
- Promote loyalty programs and ensure customers understand benefits.
- Post updates or promotions to social media platforms when required.
- Support with promotional events or health-themed days in-store.
Administrative Support
- Maintain accurate customer records and log interactions.
- Assist in preparing sales reports and daily summaries.
- Track and report customer feedback for service improvement.
- Collaborate with the internal admin and procurement team for retail needs.
Requirements
Required Qualifications & Experience:
- Diploma or Degree in Business Administration, Marketing, Retail Management, or related field.
- Minimum 2 years in a retail sales role, preferably in health, wellness, or pharmaceutical sectors.
- Proficiency in Microsoft Office tools and POS systems.
- Knowledge of inventory systems (e.g., Odoo) is an advantage.
Method of Application Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply
