Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
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Spa Receptionist
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 
The Spa Receptionist is the first point of contact for all guests, offering a warm welcome and ensuring a seamless, luxurious experience from start to finish. This role involves handling guest appointments, providing information about the spa’s exclusive services, and delivering exceptional customer service in a tranquil and upscale setting. The Spa Receptionist will play a key role in maintaining the high standards.
Responsibilities:
Guest Reception:
- Greet and welcome guests with warmth and professionalism upon arrival at the spa.
- Ensure guests are informed about the spa’s services, offerings, and promotions in a friendly and knowledgeable manner.
- Confirm, check-in, and check-out appointments, ensuring accuracy in guest details and booking information.
Appointment Scheduling:
- Efficiently manage reservations, cancellations, and adjustments to bookings, ensuring smooth service flow.
- Answer phone calls, emails, and in-person inquiries, providing expert advice on services, treatments, and availability.
- Coordinate with therapists and spa team members to ensure that services are delivered promptly and to the highest standard.
Customer Service Excellence:
- Provide a personalized experience by addressing guest preferences and special requests.
- Handle any guest concerns or issues, ensuring swift resolution while maintaining the brand’s high service standards.
- Promote spa services, products, and exclusive packages to enhance guest experience and maximize revenue.
Administrative Support:
- Process payments (cash, credit/debit card transactions) and issue receipts accurately.
- Maintain organized records of guest visits, treatment preferences, and feedback.
- Assist with inventory management, ensuring the spa’s products and equipment are well-stocked and presentable.
- Ensure the front desk area is neat, organized, and in line with Banyan Tree’s aesthetic standards.
Spa Environment Maintenance:
- Help create a tranquil, calming atmosphere for all guests by ensuring the spa area is clean, tidy, and well-maintained at all times.
- Monitor guest flow to minimize waiting times and ensure a seamless experience for all visitors.
- Follow all safety and hygiene protocols to maintain a safe and welcoming environment.
Collaboration & Teamwork:
- Work closely with other spa team members and the management team to ensure the smooth operation of daily tasks and guest satisfaction.
- Assist in training new staff and support colleagues as needed to ensure consistency in service delivery.
Other:
- Any other tasks assigned by supervisor / manager.
Qualifications
Experience/Certificates/Education
- 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), Russian language proficiency is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite is recommended.
- Must have the ability to handle cash effectively and accurately.
Method of Application Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply
