Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
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Technical Support Agent (Remote)
- Job TypeRemote
- QualificationBA/BSc/HND
- Experience1 year
- LocationNairobi
- Job FieldICT / Computer 
About the Role
As a Technical Support Agent, you will:
- Diagnose and resolve technical issues for customers across various industries.
- Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.
- Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.
- Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.
- Provide expert support on web development, technical issues, and debugging.
- Communicate clearly and effectively via email and chat in fluent English.
- Collaborate with team members to improve service delivery and knowledge-sharing.
- Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.
Core Technical Skills:
- Ecommerce Experience – Prior experience supporting eCommerce platforms, integrations, or troubleshooting online store-related issues is preferred.
- API Integration Knowledge – Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.
- Programming Skills – Must be comfortable with JavaScript and Node.js for troubleshooting and customer guidance.
- Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
- Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.
- Time Management – Ability to prioritize and handle multiple support tickets efficiently.
- Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.
- Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.
Qualifications:
- Tertiary qualification in Information Technology, Computer Science, or a related discipline (preferred but not required).
- Experience in technical reporting and documentation.
- Ability to multitask effectively while handling computer-based work and customer interactions.
- 1 year of experience in technical support or a helpdesk role is desirable but not required.
- We strongly encourage applications from candidates who have both academic and professional experience in the field. Whether you have gained expertise through formal education, self-learning, or practical work experience, we value a diverse range of backgrounds and skills!
Method of Application Interested and qualified? Go to Influx on influx.typeform.com to apply
