We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
We have more than 6 years’ experience providing fin...
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Technical Support Operator
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 years
- LocationNairobi
- Job FieldEngineering / Technical 
Motorcycle Inspections after Repossession:
- Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
- Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.
Car Valuations and inspections:
- Evaluate the value of cars using industry-standard valuation techniques and tools.
- Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
GPS Tracker Installation:
- Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
- Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
- SIM Card Installation
- Install SIM cards to the GPS devices.
Motorcycle Repairs:
- Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
- Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.
Client Assistance during Loan Application:
- Offer technical guidance and support to clients throughout the loan application process.
- Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.
Documentation and Reporting:
- Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
- Generate comprehensive reports and documentation for internal use and compliance purposes.
- Quality Assurance:
- Uphold high standards of quality and accuracy in all technical tasks performed.
- Continuously monitor and assess processes to identify opportunities for improvement.
- Customer Relations:
- Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
- Ensure a customer-centric approach throughout interactions.
Compliance and Safety:
- Adhere to company policies, industry regulations, and safety protocols in all tasks.
- Prioritize safety during installations, repairs, and inspections.
Inspection and Diagnosis:
- Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c
- Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis
WHAT YOU NEED
- Diploma or Degree in engineering or related field.
- 2 Years Previous experience
- Fluent in English and Swahili
- Knowledge of Kenyan car market e.g. model features, vehicle technical structure
- High sense of responsibility, preciseness, ability to plan and set priorities;
- Ability to work a flexible schedule including weekends, holidays and evenings
- Driver’s Licence - BCE category
Method of Application Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply
