We are seeking an enthusiastic and professional Transport Coordinator to join our team. The ideal candidate will act as the first point of contact for customers at the airport. This includes coordinating vehicles, managing drivers, tracking flight details and providing outstanding service.
- Minimum Qualification :Bachelors
- Experience Level :Mid level
About Us
PTG Travel Ltd professional corporate and personal point-to-point transfers with availability of a booking App. We are dedicated to delivering seamless and exceptional experiences. Join our friendly team and help create unforgettable journeys for our clients!
Key Responsibilities
- Welcome travelers upon arrival with a friendly and professional demeanor
- Respond to customer inquiries via phone, or in-person in a courteous and timely manner.
- Assist with baggage handling
- Resolve customer issues by identifying problems, troubleshooting, and providing effective solutions.
- Maintain a deep understanding of our products and services to provide accurate information.
- Handle special requests, including assistance for VIPs, elderly passengers, or families with young children.
- Stay informed of flight schedules and resolve potential travel issues or delays
- Document customer interactions and feedback in the system.
- Collaborate with other departments to ensure customer satisfaction and improve processes.
- Handle complaints professionally and escalate issues when necessary.
- Represent the company with professionalism and maintain excellent customer service standards
Qualifications
- Bachelor’s degree in Business Administration, Customer relations or a related field.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency in Customer Service Software and CRM tools
- Proven experience in Customer Service Management
- Attitude: Positive, empathetic, and patient approach to customer interactions.
