Antara Health scales patient-centered health care for everyone by adding AI-assisted health navigation to make the hard parts of healthcare easy for patients and providers. Patients, especially those with chronic ailments, enjoy comprehensive health and financial protection, concierge care coordination, and peace of mind knowing they and their loved ones ...
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- Contents
- Open Jobs
- Antara Member Experience Associate
- Mobile Phlebotomist - Mombasa
- Mobile Phlebotomist - Nairobi
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldCustomer Care 
We’re growing quickly and we need your help
We're looking for a Member Experience Associate to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation.
Responsibilities
- Understand member outcomes, service expectations and experiences, by communicating with customers and members, running NPS and gathering other feedback through appropriate channels.
- Represent the voice of the customers and members internally. As the steward of the member relationship, work cross-functionally with Marketing, Sales, Clinical, Finance and Administration, Product, and Engineering to ensure consistent and strong customer and beneficiary messaging is embedded in Antara’s processes.
- Collaborate closely with team members to support renewals and explore expansion opportunities.
- Effectively plan and prioritize member activities and requests to manage customer and member issues/requests, following through in a timely manner, asking clarifying questions to determine the impact of issues, escalating any that may require intervention and recommending solutions.
- Develop and share best practices with our internal team to continually improve the quality, effectiveness, and efficiency of Antara’s processes and services.
- Serve as the primary contact for sensitization and onboarding of new members, training platform end users, as well as post-onboarding support ensuring strong adoption and ongoing engagement throughout the member and beneficiary’s lifetime
- Gauge members’ levels of engagement with the Company and provide feedback to internal teams regarding product and service improvements.
- Provide insights to members to ensure that they get the most out of the platform with the aim of helping grow our customer base.
- Perform any other duties as assigned.
Requirements
- 3+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Account Management, or related field.
- Possess strong telephone and verbal skills, with excellent written and presentation skills.
- Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
- Outstanding multiple task management skills across a varied set of responsibilities
- Confident, high energy, self-motivated and a true team player
- Experience working with senior and executive level customer contacts
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Understanding of the Internet and helpdesk software with a desire to learn new technologies
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationMombasa
- Job FieldScience 
We’re growing quickly and we need your help.
We're looking for a Mobile Phlebotomist to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation on the Coast (mainly in Mombasa and Kilifi Counties).
- Provide information & instruction to patients on how to provide urine, oral and blood specimens
- Proper labeling of specimens, completion of requisitions and all other needed information
- Prepare specimens and requisition forms, including packaging of the specimens into biohazard bags for shipping
- Ensure samples are shipped to the lab in the appropriate amount of time and maintain supporting records/manifests
- Ensure specimen disposal is carried out in accordance with management protocols of biohazards
- Obtain billing information, including copies of patient insurance cards and demographic information
- Complete accurately requisition forms and assist with all missing information requests when needed
- Confirm reports generated by laboratory for specimens are processed and facilitate inquiries to laboratory
- Define and ensure that Antara’s guidelines and protocols for managing sample collection and management are current and strictly followed
- Ensure that proper inventory management of lab supplies and other items is carried out regularly (including stock-takes)
- Countercheck and verify patient information, insurance details and diagnostic test information is correct for each patient for whom testing is being carried out
- Thorough knowledge of all processes and will act as liaison between clinic and laboratory
- Accurately enter patient test data in Antara’s systems for proper documentation
- Dispatch, collect point-of-care (POC) data including height and weight, & POC tests
- Educate beneficiaries on proper usage of devices
- Collect and dispatch medicine, marketing materials, others in a timely way
- Contribute to design of logistics workflows, tasks, dashboards
- Support with administrative tasks where needed both in-field and at the office
- Safeguard Antara Health assets, including the medical equipment and the vehicles
- Drive vehicle (e/motorbike or other) carefully, and in compliance with the law
Requirements:
- At least 3 years’ working experience in a laboratory
- Registered and have an active license with the The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
- Have phlebotomy certification from an accredited institution; medical laboratory course would be an added advantage
- Licensed to operate a motorcycle
- Strong written and verbal communication skills in at least English and Kiswahili
- Strong interpersonal skills
- Computer skills
- Strong work ethic and able to work independently
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- LocationNairobi
- Job FieldScience 
Responsibilities:
- Provide information & instruction to patients on how to provide urine, oral and blood specimens
- Proper labeling of specimens, completion of requisitions and all other needed information
- Prepare specimens and requisition forms, including packaging of the specimens into biohazard bags for shipping
- Ensure samples are shipped to the lab in the appropriate amount of time and maintain supporting records/manifests
- Ensure specimen disposal is carried out in accordance with management protocols of biohazards
- Complete accurately requisition forms and assist with all missing information requests when needed
- Confirm reports generated by laboratory for specimens are processed and facilitate inquiries to laboratory
- Define and ensure that Antara’s guidelines and protocols for managing sample collection and management are current and strictly followed
- Ensure that proper inventory management of lab supplies and other items is carried out regularly (including stock-takes)
- Countercheck and verify patient information, insurance details and diagnostic test information is correct for each patient for whom testing is being carried out
- Thorough knowledge of all processes and will act as liaison between clinic and laboratory
- Accurately enter patient test data in Antara’s systems for proper documentation
- Dispatch, collect point-of-care (POC) data including height and weight, & POC tests
- Educate beneficiaries on proper usage of devices
- Collect and dispatch medicine, marketing materials, others in a timely way
- Support with administrative tasks where needed both in-field and at the office
- Safeguard Antara Health assets, including the medical equipment and the vehicles
- Drive vehicle (e/motorbike or other) carefully, and in compliance with the law
- Contribute to design of logistics workflows, tasks, dashboards
Requirements:
- At least 3 years’ working experience in a laboratory
- Registered and have an active license with the The Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
- Have phlebotomy certification from an accredited institution; medical laboratory course would be an added advantage
- Licensed to operate a motorcycle (A3 license)
- Strong written and verbal communication skills in at least English and Kiswahili
- Strong interpersonal skills
- Computer skills
- Strong work ethic and able to work independently
Method of Application
Use the link(s) below to apply on company website.
