ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
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- Contents
- Open Jobs
- Area Admin
- Zonal Sales & Collections Officer
- Method of Application
- Job TypeFull Time
- QualificationDiploma
- Experience2 years
- LocationNairobi
- Job FieldAdministration / Secretarial 
Responsibilities
- To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer via Mtawi
- Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
- Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
- Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
- Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
- Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
- Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
- Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
- Fully implement the FIFO methodology within the Service Centers
- Display systems to be presentable, complete, clean, and working at any time.
- Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
- Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
- Organizing all documents in designated folders (logistics documents and customer contracts)
- Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
- Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
Knowledge and skills
Experience:
- 2 years’ experience in stock Management and customer service.
- Experience in customer relationship management.
- Team Player
Qualifications:
- Be a holder of a diploma, preferably in Business, Logistics and its related fields
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience3 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the zonal sales and collection manager in sales and collection.
Responsibilities
- Trainings of agents within the zones.
- Conduct and support customer education clinics within the zone.
- Develop individualized training plans for underperforming agents through trade accompaniment.
- Develop new approaches and techniques for making improvements in training programs.
- Measure the performance of trainees after the session.
- Screen and recruit agents that have a commercial and Credit (collection) Personality.
- Support the update of training materials.
- Maintain and update records of training sessions.
- Schedule training of new and old agents.
- Stay updated with current market trends and the changing demands of the zone sale environment.
- Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
- Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
- Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy
Knowledge and Skills
Experience:
- 3 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
- Sales Success Track record
- Loan Sales & Portfolio Management experience
- Experience in the development of Sales Strategies and loan collection strategies
- Computer skills in a Microsoft Windows environment
- Good oral and written communication
- Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
- Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
- Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
- Excellent organizational skills and attention to detail
- Agility and innovation
Qualifications:
- Diploma/Bachelor’s degree.
Method of Application
Use the link(s) below to apply on company website.
