About Kingdom Bank is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019.
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- Contents
- Open Jobs
- Relationship Officer – Asset Finance
- Customer Service Officer- Asset Finance
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development 
Reports to: Head Asset Finance
Location: Head Office
- Increase revenue for the Bank by ensuring Asset Finance and Insurance Premium Finance Products are optimally marketed bank-wide.
- Support implementation of relationship strategies aimed at fostering and maintaining cordial business relationship between the Bank and its customers, potential customers, motor vehicle dealers as well as the Insurance Companies, Insurance Brokers and Agents for Insurance Premium Finance business.
- Provide regular feedback on marketing intelligence and competitor analysis with the view of enhancing brand value of KB Asset finance and KB IPF products as well as profiling KB bank as a key player in these key lines of business.
- Facilitate implementation of marketing strategies aimed at increasing business volumes, revenues and market share of both KB Asset finance and KB IPF products.
- Enhance dealers/ customer satisfaction, loyalty and retention, attract new potential clients and maintain good relations with dealerships, insurance companies and brokers through the provision of quality customer service and efficient service delivery.
- Facilitate product training to relationship teams and dealer representative channels
Responsibilities
SALES, SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT
Managing and leading Customer Relationship
- Managing all Asset Finance customer relationships, dealing with issues proactively and reactively
- Working in close cooperation with Relationship Teams, to provide a world-class Asset Finance offering to customers
- Managing dealer, Insurance Companies and supplier relationships
- Making product presentations/ proposals to prospective customers
Deal structuring
- Supporting Relationship Teams, structuring deals to best advantage for the Bank and customers
- Negotiate transactions with customers.
- Structure asset finance facilities to suit customer needs.
Sales
- Delivering excellence in sales, developing new leads from outside the Bank
- Using the existing corporate network to maximize sales to Bank customers
- Performing to plans as agreed, to drive profitability and increase market share
- Developing the profile of KB Asset Finance
- Developing and maintaining a Sales database
- Maintaining a hit list and sales deal pipeline
- Achieving the Asset Finance targets as set
- Driving the growth of the Asset Finance book and income
- Leverage on the bank’s branch network to drive sales
- Support marketing of special dealer schemes
- Enhance repeat business by marketing to customers about to liquate their facilities
Liaison with Relationship Teams
- Support Business Teams in the development and implementation of new Asset Finance products and services
- Hosting customer meetings to sell Asset Finance & IPF, to ensure maximum structuring benefits are achieved
- Training and development, coaching of corporate and retail staff to ensure awareness of Asset Finance
Relationship building
- Building relationships across the business, both internally and externally
- Liaising with staff at all levels up to support asset finance business
- Building relationships with KB Sales team to encourage sales of the product set
- Maintaining good relationship with motor vehicle dealers
- Ensure outstanding issues between the dealer and the bank are quickly resolved
BUSINESS MANAGEMENT
Risk Management
- Managing own portfolio of the Asset Finance & IPF, ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria
- Working in close relationship with Credit Department and Relationship Teams in processing AF credit applications
- Support Business Teams pursue appeal to Credit Department on deserving cases that may have been unfairly declined
- Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head of Business.
Training & development
- Responsibility for training and development for Business Development relationship managers
- Responsibility for the training and development of other Bank staff
- Training asset finance product to motor vehicle dealers
- Training asset finance product to Business Bankers and Branch Managers
OPERATIONAL MANAGEMENT
Administration
- Monitoring functions to ensure smooth running of day-to-day operations
- Ensure complaints procedures, queries, escalation dealt with effectively
- Carry out physical checks of financed assets
Reporting
- Adherence to monthly reporting requirements and deadlines and any other ad hoc reports as per the demand.
- Identifying issues and escalating appropriately
Profit center
- Responsibility and accountability for the unit’s cost center and budget
Documentation
- Work in close cooperation with the Business teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to AF undertaking/ drawdown.
Checks
- Responsibility for adherence to Policy & Procedures
- Asset Register maintained and correct
- Reconciling records with registration documents
- Undertaking periodic checks to ensure adherence with Policy & Procedures
- Verification that corrects deal procedures are undertaken
- Responsibility for adherence with IT security procedures
- Responsibility for giving input to update the AF policy document
- Participation in AF & IPF projects
Arrears and PAR Management
- Work in close cooperation with Business teams and Risk to ensure that impairments and losses are kept at a minimum
- Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets
Qualifications
- A university degree in a Business-related area.
- Experience in Marketing and Sale of Asset Finance.
- Experience in Customer service/Relationship Management.
- A thorough knowledge of SME Products, Other KB products and services, and extensive Banking Industry knowledge.
- Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.
- Strong leadership skills with demonstrated competence in championing high performance management.
- A good understanding of risk, credit policies and procedures.
- Excellent Planning and organizational skills coupled with very strong communication and questioning skills
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
Reports to: Head Asset Finance
Location: Head Office
- Distinctive customer service; Putting our MSME customers at the centre of all we do and promptly resolving customer queries
- Own and manage customer queries and complaints by taking ownership and resolving them in a timely manner.
- Offer exemplary services to all business partners which include motor vehicle dealers & insurance companies, bank’s service providers including Tracking companies and NTSA relationship.
- Enhance dealers/ customer satisfaction, loyalty and retention, attract new potential clients and maintain good relations with dealerships, caryards, insurance companies and vehicle tracking companies through the provision of quality customer service and efficient service delivery.
- Offer great business support to the entire business segment within the bank
- Working in close relationship with the Product Managers and RM’s within the department to provide a world class business offering to our customers
Responsibilities
CUSTOMER SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT
Customer Experience & Service support;
- Ensure all requests via QDESK are resolved within 24 hrs.
- Product training to branches and dealers over the phone & emails
- In charge of customer enquiries across business segments and attending to all our MSME walking clients
- Issue dealer notifications and communicate to the dealers. Mainly for Corporate Asset finance applications and KB booked applications through CQ.
- Managing all Asset Finance customer relationships, dealing with issues proactively and reactively
Administrative Functions;
- Coordinating all the periodic and scheduled departmental meetings & trainings and issuance of the minutes
- Sharing e-mail correspondences to the business teams through Asset finance & SME Business Banking email groups
- Order office stationery and other branded merchandise within 12 hours and ensure optimization within the allocated budget.
- Receive and dispatch mails within the same day
- Ensure the office is well maintained, cleaned and fumigated on a monthly basis
- Address all the Share point requests within 12 hours
- Facilitating, updating and obtaining authorized signatories for all the insurance companies in the bank’s panel semiannually.
Audit, Risk & Compliance Standards
- Ensure all the reconciliation issues are addressed within 24 hours.
- Ensure Risk & Compliance returns are submitted as demanded.
- Ensure the department achieves 85% score of the post audit implementation in liaison with the team leader
Relationship building
- Building relationships across the business, both internally and externally.
- Liaising with staff at all levels up to support asset finance business.
- Maintaining good relationship with motor vehicle dealers.
- Ensure outstanding issues between the dealer and the bank are quickly resolved.
Monitoring asset finance motor vehicle tracking & Insurance business;
- Monitoring Asset finance tracking of motor vehicles through the monthly traceability reports
- Ensure 100% tracking of our financed motor vehicles
- Escalation and follow up of any missing motor vehicle
- Support any insurance business made through the branches and ensure no insurance business is lost
Asset Finance & IPF Loan book growth
- Grow AF loan book Driven by
New units
Pre-Owned Units.
Disbursement of Asset Finance & IPF;
- Asset Finance disbursements Kes including IPF (AF & IPF)
OPERATIONAL MANAGEMENT
Administration
- Monitoring functions to ensure smooth running of day-to-day operations
- Ensure complaints procedures, queries, escalation dealt with effectively
- Carry out physical checks of financed assets
Reporting
- Adherence to monthly reporting requirements and deadlines
- Identifying issues and escalating appropriately
Profit center
- Responsibility and accountability for the unit’s cost center and budget
Documentation
- Work in close cooperation with the Business teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to AF undertaking/ drawdown.
Checks
- Responsibility for adherence to Policy & Procedures
- Asset Register maintained and correct
- Reconciling records with registration documents
- Undertaking periodic checks to ensure adherence with Policy & Procedures
- Verification that correct deal procedures are undertaken
- Responsibility for adherence with IT security procedures
- Responsibility for giving input to update the AF policy document
- Participation in AF & IPF projects
Arrears and PAR Management
- Work in close cooperation with Business teams and Risk to ensure that impairments and losses are kept at a minimum
- Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets
Qualifications
- A university degree in a Business-related area.
- Experience in Customer service/Relationship Management.
- Experience in Marketing and Sale of Asset Finance.
- A thorough knowledge of SME Products, Other KB products and services, and extensive Banking Industry knowledge.
- Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.
- Strong leadership skills with demonstrated competence in championing high performance management.
- A good understanding of risk, credit policies and procedures.
- Excellent Planning and organizational skills coupled with very strong communication and questioning skills
Method of Application
Use the link(s) below to apply on company website.
