Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East, Africa and Asia. A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day’. It has since grow...
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- Contents
- Open Jobs
- Last Mile Manager
- Associate Manager - Information Technology
- Fulfilment Manager
- Loyalty Associate Manager
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 - 7 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
The Last Mile Manager is responsible for managing the effective operations of the Last Mile in terms of on time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, carrefour now, non-food and marketplace etc. The role holder is also accountable for maintaining the shifts of the last mile team, implementing contracts with the third-party providers and logistics to ensure a seamless operation.
ROLE PROFILE
- Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
- Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operations.
- Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
- Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
- Manage and track both home deliveries and returns to/from stores/DC/suppliers.
- Review daily reporting for all internal/external customers to assess performance and full order management.
- Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
- Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
REQUIREMENTS
- Bachelor’s degree in Business Administration or related field.
- 5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile. operations
- Commercial knowledge preferred.
- Full professional proficiency in English.
- Communications skills.
- Problem solving skills.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldICT / Computer 
The Associate Manager - Information Technology is responsible for defining and enforcing the IT Network standards to be applied across the whole of Majid AlFuttaim Retail and the associated customer base. The role holder is also responsible for ensuring that processes related to the implementation and support of the network are done in accordance with industry best practice.
ROLE PROFILE
- Ensure that all networking implementations are secure; reliable; cost effective and fit for purpose
- Monitor and maintain network infrastructure using tools such as SolarWinds and PRTG to ensure optimal performance and uptime.
- Configure, manage, and troubleshoot Fortinet and Cisco NGFW firewalls, ensuring robust network security.
- Manage and support technologies across routing, switching, wireless, and security domains to meet organizational needs.
- Configure and maintain a variety of VPN solutions, including site-to-site, remote access, and DMVPN, to support secure connectivity.
- Supervise copper and fiber cabling projects, ensuring compliance with network cabling standards and requirements.
- Deploy and manage SD-WAN solutions using Cisco and Fortinet platforms to enhance network efficiency and reliability.
- Work closely with suppliers, and 3rd parties to ensure IT industry best practice is followed to deliver solutions efficiently and effectively
REQUIREMENTS
- Bachelor’s Degree in Computer Science or related field.
- 5+ years of experience in an IT Department
- Extensive hands-on proficiency with Cisco products, encompassing routers, switches, firewalls, and wireless devices
- Specialized expertise in the wireless domain, demonstrating the ability to handle multi-segmented WiFi networks
- Practical experience in managing Cisco TACACS servers and SDWAN.
- CCNA and CCNP certifications is a must
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 - 7 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
The Fulfilment Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order.
ROLE PROFILE
- Manage the day to day E-Commerce fulfilment operations.
- Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.
- Develop detailed processes, quality control measures, and KPI’s for a seamless and effective Fulfilment operations.
- Lead picking and dispatching teams to ensure all activities are performed effectively and seamlessly.
- Ensure coordination of operations team, commercial team and IT.
- Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
- Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
- Monitor allocated budget to ensure compliance and take corrective measures when necessary
REQUIREMENTS
- Bachelor’s degree in Business Administration or related field.
- 5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
- Commercial knowledge preferred.
- Full professional proficiency in English.
- High level of problem-solving skills and detailed oriented.
- Working knowledge of automated distribution and warehouse systems preferred.
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldProject Management 
The Loyalty Associate Manager is responsible for implementing and optimizing the loyalty program within the assigned Country. The role holder is also responsible for handling operational issues of the existing loyalty programs within the country and supporting relevant initiatives.
ROLE PROFILE
- Support the development of compelling loyalty programs in collaboration with Corporate Head Office for acquisition of new customers and retention of existing customers.
- Negotiate with third-parties to bring the correct partnerships to the loyalty programme for effective and attractive retention mechanic on country level.
- Manage the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs.
- Coordinate with Customer Intelligence function to understand key customer insights.
- Monitor the key performance indicators (KPIs) based on the program objectives for monitoring the progress of loyalty programs effectiveness.
- Collaborate with internal stakeholders to define the objectives of the loyalty programs based on understanding of consumer needs, competitive landscape, internal and external environment.
- Develop reports on existing loyalty programs and implement necessary actions for improvement or discontinuation of program.
- Follow up on technical issues when required and develop instructions on how to deal with similar problems when they arise in the future.
REQUIREMENTS
- Bachelor’s Degree in Marketing , Business Administration or relevant.
- 5+ years of working experience in similar field and experience in Retail is a plus.
- Strong analytical and technical skills.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office.
Method of Application
Use the link(s) below to apply on company website.
