Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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- Contents
- Open Jobs
- Product Manager
- M-Pesa Africa - Supply Chain Operations Manager
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , MBA/MSc/MA
- Experience5 years
- LocationNairobi
- Job FieldProduct Management 
Job Description
Reporting to the Tribe Lead – Managed Services Tribe, the role holder will lead the design, development, and deployment of integrated solutions. These solutions may include connectivity, digital transformation tools, public service platforms, and data management systems.The role requires close collaboration with internal teams, customers, and technology partners to deliver impactful solutions that drive operational efficiency, customer engagement, and service delivery.
Responsibilities
Key accountabilities and decision ownership
Product Strategy and Development
- Develop and own the product roadmap for integrated solutions .
- Recommend the nature and scope of present and future integrated solutions by reviewing product specifications and requirements, appraising new product ideas and/or product changes.
- Provide technical & thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
- Create user cases and detailed integrated product roadmap documents to articulate desired features and functionalities.
- Build relationships with, onboard and manage partnerships required for the execution of the integrated solutions.
- Conduct market research and analyze trends in the market to identify opportunities for innovation.
- Define product requirements, ensuring alignment with customer needs and regulatory frameworks.
- Identify opportunities for product innovation and enhancements.
- Assess and benchmark to competition, and drive market leadership through best-in-class integrated solutions and customer experience.
- Prepare market requirement documents and product use cases to drive product activity.
- Work with commercial team to develop pricing strategies and product policies.
Stakeholder Engagement
- Build strong relationships with sales teams and other key stakeholders to understand the challenges and priorities of the customers
- Collaborate with sales, marketing, and technical teams to create value-driven proposals.
Solution Deployment and Optimization
- Oversee the implementation of integrated solutions, ensuring timely delivery and quality.
Monitor product performance and gather feedback to inform continuous improvement.
- Work with technical teams to resolve issues and enhance user experience.
Cross-Functional Collaboration
- Partner with finance, operations, and compliance teams to ensure solutions meet internal standards and government regulations
- Coordinate with technology partners to source, integrate, or co-develop complementary products.
Reporting and Metrics
- Develop and track KPIs to measure the success of implemented solutions.
- Prepare regular reports on product performance & projects progress
- Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends, and risks/opportunities for both short and long term.
- Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget.
- Monitor impact of product features on key metrics
Key performance indicators:
Product Performance & Quality
- System uptime and availability: Percentage of time product is operational.
- Incident resolution time: Average time to resolve product issues.
- User satisfaction score (NPS ): Customers feedback.
Stakeholder Engagement & Relationships
- Strategic partnerships developed: Collaborations with key stakeholders & partners
- Adherence to ICT policies and regulations.
Innovation & Scalability
- New features deployed: Enhancements tailored for customer needs.
- Integration success rate: Seamless connection with existing customer systems.
- Scalability across counties: Expansion of the product to multiple jurisdictions
Revenue & Financial Impact
- Annual revenue from customer contracts: Growth in billings.
- Average revenue per Account (ARPA): Value derived from each customer.
- Cost savings generated for customers: Efficiency and financial impact of the product.
Product Adoption & Market Penetration
- Number of customers onboarded: Customers using the product.
Core competencies, knowledge and experience:
Business Competencies:
Working With Others
- Ability to align product strategies with the organization long term business objectives
- Understanding of market dynamics to anticipate trends and identify growth opportunities
- Knowledge of how integrated solutions contribute to the broader organizational strategy
- Awareness of regulatory and compliance requirement in the industry
- Expertise in designing and optimizing businesss models for integrated solutions.
- Ability to translate customer needs into business opportunities
- Knowledge of co-creation models for joint value delivery
- Communicates simply to excite and engage people
- Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
- Builds and maintains strong relationships and networks.
Operational Excellence
- Ability to design and implement efficient workflows that reduce waste and enhance productivity
- Targets effort and resources on high-value, high impact activity.
- Focuses on achieving maximum performance and driving continuous improvement .
- Thinks about processes and problems cross-functionally and end-to-end
- Uses knowledge of products, technology, process, systems and policy to solve problems.
Creativity and Innovation
- Finds creative ways to exploit opportunities and solve problems.
- Takes risks and pushes what is possible.
- Experiments with unorthodox approaches and recommends process system & policy improvements.
Business Know-how
- Uses data and research to make decisions that are competitively and financially robust.
- Balances current and future needs.
- Thinks and acts like an owner of the business.
- Acts in line with legal, regulatory, professional and ethical standards.
Working With Change
- Responds flexibly to changing situations
- Manages the business and people aspects of change to drive performance.
Project and Programme Management
- Defines scope and deliverables in terms of time, cost, quality and business benefit
- Schedules activity and identifies resource needs, dependencies and synergies
- Evaluates progress, mitigates risks and addresses issues.
Functional Competencies:
Products, Services and Technology Knowledge
- Explains the functionality and benefits of our products and services in simple terms that excite and engage the Customer
- Matches our products and services to our Customers’ needs
- Explains the value of Safaricom solutions compared to our competitors
- Fixes problems to maintain service
- Enable product, customer & competitor awareness for sales, customer operations and retail teams
- Business Development & Sales Planning
- Forecasts future sales, revenues and risks
- Plans sales activities for sectors and Lines of Business (Lobs) to maximize sales and grow revenues
- Identifies and qualifies opportunities to develop new business.
Solution Selling
- Wins and retains Customers by identifying their needs or business challenges, and matching them to Safaricom products and services
- Identifies opportunities through CVM to win more business by up-selling and cross-selling
Negotiation
- Responds positively and professionally to objections, and addresses the Customer’s needs to successfully close the sale
- Uses a range of techniques and approaches to make agreements that add value for Safaricom and our Customers
- Understands customers' commercial drivers and leverages them in negotiations
- Applies commercial acumen to maintain a healthy profit margin
Competing to win
- Brings energy and passion to work and always aims to beat the competition
- Knows what the competitors are offering, how our offer compares and uses data to drive decisions
Service Quality and Planning
- Own the Customer Satisfaction and NPS
- Plans activity to improve service and proposition quality
- Forecasts future customer contact patterns and volumes across contact channels.
Qualifications
- Business degree in Business Administration, Engineering, Computer science or related field
- Master’s degree, MBA, M.Sc in product Management or Technology management is an added advantage
- 5+years of experience in product management specifically in integrated solutions or technology-based offerings
- Proficiency in Agile, Scrum or Kanban frameworks
- Familiarity with technologies like cloud computing, AI/ML and Data Analytics
- Experience in API’s system integrations and SaaS solutions
- Knowledge of MDM (Mobile Device Management)
- Experience with CRM & ERP platforms
- Understanding of the target market Strong financial analysis skills including budgeting, forecasting and ROI analysis
- Experience in building product roadmaps and setting clear KPIs
- Certification in relevant technical areas e.g-AWS,Azure,Google cloud
- Knowledge of regulatory requirements and compliance in industry
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
About the Role:
The Supply Chain Operations Manager will play a key role in providing leadership within supply chain operations to help deliver the M-Pesa fintech roadmap. By working with cross functional teams, the role will oversee and optimize supply chain processes. This role will be responsible for documentation and continuous improvement of supply chain processes, demand planning, Supplier performance, supplier relationship management, supplier Net Promoter Score, supplier Quarterly Business Reviews, supply chain governance and compliance, supply chain automation initiatives, procurement training and budget coordination.
Responsibilities
- Develop, document, and continuously improve supply chain processes, ensuring efficiency, effectiveness, and adherence to industry best practices;
- Establish and maintain strong relationships with suppliers, fostering collaboration, and driving continuous improvement in supplier performance;
- Monitor and analyze supplier Net promoters Score to assess satisfaction levels, identify areas for improvement, and implement strategies to enhance supplier relationships;
- Conduct regular supplier Quarterly Business Reviews to evaluate performance, address issues, and identify opportunities for collaboration and cost savings;
- Ensure compliance with supply chain governance standards, including conducting audits, managing risks, and reviewing cybersecurity measures;
- Identify opportunities for supply chain automation and lead initiatives to streamline processes, increase productivity, and reduce costs;
- Coordinate procurement training programs to enhance the skills and capabilities of the procurement team, ensuring alignment with organizational objectives;
- Collaborate with finance and other relevant departments to coordinate and manage the procurement budget effectively.
Qualifications
- Bachelor's degree in supply chain management, operations management, or a related field;
- Proven leadership experience in supply chain operations, ideally with a focus on strategic influence;
- Strong knowledge of supply chain processes, including procurement, logistics, and inventory management;
- Excellent analytical and problem-solving skills to identify opportunities for improvement and implement effective solutions;
- Ability to build and maintain productive relationships with suppliers and stakeholders at various levels;
- Experience in conducting supplier performance evaluations, QBRs, and implementing supplier relationship management strategies;
- Familiarity with supply chain governance, compliance, and risk management practices;
- Proficiency in supply chain automation tools and technologies;
- Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines;
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
Method of Application
Use the link(s) below to apply on company website.
