Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Read more about this company
Customer Sales Agent
- Job TypeRemote
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care 
Responsibilities
- Responsibilities include, but are not limited to:
- Providing a high level of customer service to customers via inbound calls and emails
- Thoroughly research and reply to requests with a high sense of urgency and professionalism
- Ability to troubleshoot and communicate across multiple platforms
- Proactive Sales, both to new and existing customers
- Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
- Meet or exceed KPIs such as response time and customer satisfaction scores
Benefits
- Performance-based incentive
- 100% remote work
- An international and diverse work atmosphere working with different cultures
- Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.
About you?
- Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communication
- You have a knack for de-escalating for de-escalating hot interactions and escalations
- Passion for helping others
- Passion for learning and self-improvement
- Committed to working in a full-time position
- Someone who works with minimal supervision while still achieving or exceeding the targets set
- Someone who is solution-driven while practicing self-directed learning
Method of Application Interested and qualified? Go to Influx on influx.com to apply
