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Customer Service Agent
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience2 - 3 years
- LocationNairobi
- Job FieldCustomer Care 
Main responsibilities:
- Receive and process customer inquiries (via phone and email);
- Optimize communication and relationships with various stakeholders;
- Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
- Inform customers on products and services offered;
- Perform data entry;
- Perform any other duties as assigned by the immediate supervisor or related to the position.
Required profile for job ad : Customer Service Agent
Desired qualifications/requirements for the position :
- Excellent English
- Minimum 2 - 3 years experience in customer service
- Excellent listening and communication skills
- Positive attitude and professional work ethic
- Interpersonal skills, tact, diplomacy and politeness
- Sense of responsibility and discretion
- Autonomy and resourcefulness.
- Schedule flexibility
Method of Application Interested and qualified candidates should apply using the Apply Now button below.
